Muntadar Al Hassani
IT Asset Managements
Summary
Accomplished IT Team Lead with a proven track record at Shell Iraq Company, enhancing operational efficiency and spearheading significant infrastructure upgrades. Expert in software development and business analysis, I excel in driving projects to completion and fostering team collaboration. My strategic approach and customer support acumen have consistently delivered growth and stability.
Overview
26
26
years of professional experience
4
4
Certifications
Work History
IT Team Lead
Tata Consultancy Services Limited (TCS)
12.2013 - Current
- Streamlined internal communications with the integration of collaboration tools that improved overall team coordination and efficiency.
- Developed IT strategies to align with business goals, ensuring optimal performance and growth opportunities.
- Spearheaded major infrastructure upgrades that increased network stability while accommodating future growth requirements.
- Led the successful migration of critical systems to the cloud, minimizing disruption to end-users while enhancing scalability.
Asset Management Analyst
Shell Global
07.2010 - 12.2013
- Contributed to the development of new tools and methodologies for analyzing complex financial data, enhancing overall team efficiency and effectiveness in identifying profitable investments opportunities.
- Provided insightful recommendations to senior management on new investment opportunities, contributing to overall company growth.
- Delivered consistent returns on investments through disciplined monitoring and rebalancing of client portfolios in adherence to established guidelines.
- Supported business development efforts by providing expert analytical support during client presentations and meetings, helping secure new contracts with prospective clients successfully.
IT /Infrastructure Engineer
University Of Iraq
10.2004 - 06.2010
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Developed comprehensive project plans to ensure timely completion within budget constraints.
- Applied lean principles to enhance efficiency and reduce waste in various engineering projects.
- Spearheaded continuous improvement initiatives resulting in increased operational efficiency across multiple departments.
Web Designer / SQL Support
Diginets System Ltd
05.2001 - 06.2003
- Designed highly engaging interactive user interfaces that complied with modern web standards.
- Designed user interface to meet client specifications,
- Optimized website performance with regular evaluations and adjustments to page load times, image optimization, and code efficiency.
- Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
PC Technical Support
CNE Computers & Electronics
12.1998 - 08.1999
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Enhanced team performance by training new technicians on best practices and troubleshooting techniques.
- Assisted clients remotely using remote desktop tools, expediting the troubleshooting process significantly.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Education
High School Diploma -
Uxbridge Collage
London, UK 04.2001 -
High School Diploma -
Harrow College
London, UK 04.2001 -
Bachelor of Science -
London South Bank University
London, UK 04.2001 -
Skills
Client Relationship Management
Risk Management
Customer Support
Business Analysis
Performance Tracking
Portfolio Management
Languages
English
Advanced
C1
Dutch
Upper intermediate
B2
Arabic
Proficient
C2
Certification
Managing Office 365 Identities and Requirement (MCP)
Timeline
Diploma in Operations Management
04-2019
Managing Office 365 Identities and Requirement (MCP)
01-2017
IT Team Lead
Tata Consultancy Services Limited (TCS)
12.2013 - Current
Asset Management Analyst
Shell Global
07.2010 - 12.2013
IT /Infrastructure Engineer
University Of Iraq
10.2004 - 06.2010
Microsoft Certified System Engineer (MCSE)
02-2003
Microsoft Certified Database Administrator (MCDBA)
03-2002
Web Designer / SQL Support
Diginets System Ltd
05.2001 - 06.2003
High School Diploma -
Uxbridge Collage
04.2001 -
High School Diploma -
Harrow College
04.2001 -
Bachelor of Science -
London South Bank University
04.2001 -
PC Technical Support
CNE Computers & Electronics
12.1998 - 08.1999
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