Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Muhammad Husnain Ahmed

Amsterdam

Summary

Dynamic professional with a proven track record in client relationship management and sales strategy development, honed at Booking.com and other leading companies. Excels in fostering team collaboration and enhancing customer satisfaction through effective complaint handling and in-depth product knowledge. Achieved significant improvements in service delivery by leveraging analytical problem-solving skills.

Overview

3
3
years of professional experience

Work History

Front Office Supervisor

Mercure Amsterdam City Hotel
05.2023 - Current
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Achieved high-quality service by maintaining open communication channels among team members.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.

Customer Success Specialist

Booking.com
01.2022 - 03.2023
  • Handled customer complaints by listening actively and offering solutions.
  • Educated customers on product features and best practices for usage.
  • Monitored customer interactions to identify trends and suggest improvements.
  • Assisted customers with inquiries and provided support to resolve issues.
  • Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
  • Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
  • Developed comprehensive product knowledge to provide accurate information and effective troubleshooting assistance.

Sales Promoter

Peppermind Amsterdam
08.2021 - 01.2022
  • Collected customer feedback to improve service and product offerings.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Created and perfected various pitch promotions to attract customers toward products.
  • Collaborated with team members to ensure smooth sales operations.
  • Developed door-to-door distribution campaign to increase brand awareness.

Education

Bachelor of Arts - Business Management

Inholland University of Applied Sciences
Amsterdam, Netherlands
07-2021

High School Diploma -

The City School
Islamabad
05-2014

Skills

  • Client Relationship Management
  • Certified Front Office Manager
  • Networking Skills
  • Sales Strategy Development
  • Effective Customer Relations
  • Detail-Oriented Focus
  • Team Collaboration
  • Complaint handling

Languages

Urdu
Native language
English
Advanced
C1
Dutch
Elementary
A2

Timeline

Front Office Supervisor

Mercure Amsterdam City Hotel
05.2023 - Current

Customer Success Specialist

Booking.com
01.2022 - 03.2023

Sales Promoter

Peppermind Amsterdam
08.2021 - 01.2022

Bachelor of Arts - Business Management

Inholland University of Applied Sciences

High School Diploma -

The City School
Muhammad Husnain Ahmed