Summary
Work History
Education
Skills
Languages
Timeline
Generic

Muhammad Taha

Sydney

Summary

Driven technical professional with a proven track record at Isra Medical Centre, adept in hardware configurations and offering exceptional remote support. Excelled in streamlining processes, enhancing system administration, and resolving over 50 client issues daily. Demonstrates strong incident management and effective communication, significantly improving operational efficiency.

Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills.

Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.

Work History

Desk Support

Isra Medical Centre
03.2024 - 08.2024
  • Worked with third-party vendors to resolve issues with hardware or software covered by annual maintenance agreements.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Maintained, analyzed, troubleshot and repaired computer systems, hardware and computer peripherals.
  • Supported and maintained user account information.
  • Directly supported in-house service ticket software for non-emergency user-related issues.
  • Assisted over 50 clients daily by gaining remote access to computers and manipulating applications.

Internship

TAFE
03.2024 - 04.2024
  • Sorted and organized files, spreadsheets, and reports.
  • Explored new technologies and approaches to streamline processes.
  • Prepared project presentations and reports to assist senior staff.
  • Observed packing operations to verify conformance to specifications.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.

Education

Certifcate 3 of Information Technology - Information Technology

Tafe
Ultimo
02.2024

Skills

  • Software Installation
  • Hardware Configuration
  • Remote Support
  • Application support
  • Incident Management
  • System Administration
  • Emergency Response
  • Technical support expertise
  • Hardware installations

Languages

Urdu, Punjabi, Arabic
Native language
English
Proficient
C2

Timeline

Desk Support

Isra Medical Centre
03.2024 - 08.2024

Internship

TAFE
03.2024 - 04.2024

Certifcate 3 of Information Technology - Information Technology

Tafe
Muhammad Taha