Mugambi Phinehas
Nairobi
Summary
Dynamic Sales Agent with a proven track record at Royal Events, adept in strategy development and social media marketing. Excelled in building customer relationships and expanding client base, consistently exceeding sales quotas. Skilled in business acumen and performance tracking, successfully increased sales through effective product demonstrations and persuasive communication.
Overview
1
1
year of professional experience
Work History
Sales Agent
Royal Events
02.2023 - 07.2024
- Assisted call-in customers with questions and orders.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Explained features and advantages of Type products or services to promote sales.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed, maintained and utilized diverse client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Consulted with businesses to supply accurate product and service information.
- Kept detailed records of daily activities through online customer database.
- Set and achieved company defined sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Education
Digital Customer Service - Customer Service Agent
Generation Kenya
Nairobi 06.2021
Suppliers And Purchasing Management - Business Management
Nairobi University
Nairobi 12.2019
Skills
- Strategy Development
- Product Demonstrations
- Paperwork Processing
- Social Media Marketing
- Client analysis
- Sales Strategies
- Performance Tracking
- Cold-calling
- Business Acumen
Timeline
Sales Agent
Royal Events
02.2023 - 07.2024
Digital Customer Service - Customer Service Agent
Generation Kenya
Suppliers And Purchasing Management - Business Management
Nairobi University
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