Muaz Kawrdi
System Administrator / IT Specialist
Leerdam,UT
Summary
Experienced System Administrator with expertise in Active Directory, Azure Cloud, Intune, and server migrations. Skilled in application packaging, image building, and automation tools to enhance efficiency. Successfully delivered IT solutions for major clients including Nike and PVH, driving operational excellence and security. Offers over 4 years of experience in helpdesk operations, network maintenance, and mobile device support. Applies technical expertise and diagnostic abilities to solve problems and maintain usability and performance. Well-versed in large data storage networks, voice/data innovations, and VPNs. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
4
4
years of professional experience
8
8
Certifications
3
3
Languages
Work History
IT Specialist / System Administrator
Zenda Support
Baarn, Provincie Utrecht
12.2023 - 10.2024
- Company Overview: Zenda Support is an IT staffing and outsourcing agency based in the Netherlands
- Specialize in providing professionals for IT service desks, workplace management, and IT support
- Provided technical assistance to users, resolving hardware, software, and network-related issues efficiently
- Managed user accounts, group policies, and security settings via Active Directory, and handled device management and security through
- Developed and deployed application packages, ensuring automation and streamlined deployment processes
- Planned and executed server migrations from older Windows Server versions (2012 to 2019), optimizing cloud infrastructure with Azure resources
- Implemented automation tools and scripts (PowerShell) to streamline routine tasks and enhance operational efficiency
Configuration Technician / System Administrator
TechData
Tiel, Gelderland
10.2020 - 12.2023
- Company Overview: Tech Data is a technology distributor that provides businesses with IT products, services, and solutions
- Connect tech vendors with resellers, offering various hardware, software, and cloud solutions
- Configured and deployed hardware and software solutions for enterprise clients, ensuring systems were fully operational and aligned with client specifications
- Automated deployment processes, reducing setup time by 50% and improving efficiency in hardware rollouts
- Performed in-depth troubleshooting and resolved configuration issues, maintaining a 95% customer satisfaction rate
- Cooperated with cross-functional teams to integrate ITIL guidelines, enhancing workflow and service delivery
- Configured and installed software applications on company devices, ensuring seamless functionality and user-friendly experience
- Conducted thorough testing and quality assurance checks on all configurations to guarantee optimal performance and security
- Documented and sustained detailed records of all configurations, ensuring accurate and up-to-date information for future reference
- Managed and optimized Active Directory environments, implemented Azure resources, and utilized for device management and security
- Developed and deployed application packages, ensuring automation and efficiency in deployment processes
Configuration Technician / System Administrator
Techdata Project for Korn Ferry
Tiel
10.2020 - 12.2023
- Configured and deployed laptops, utilizing application packaging to automate deployment and ensure consistency across devices
- Optimized Active Directory environments for user management, security settings, and group policies, improving efficiency and security
- Implemented PowerShell scripting to automate tasks and streamline system administration
Configuration Technician / System Administrator
Techdata Project for Nike
Tiel
10.2020 - 12.2023
- Prepared and deployed laptops, ensuring all devices were configured with security protocols, user accounts, and applications for over 1000 people.
- Managed hardware and software setup, including server preparations, ensuring environment was fully operational and aligned with Nike's specifications
- Optimized Active Directory environments and utilized Azure Cloud resources and Intune for device management, enhancing efficiency and security
Configuration Technician / System Administrator / Service Desk Employee
Techdata Project for CSN Group
Amsterdam, North Holland
07.2023 - 10.2024
- Provided exceptional customer service by resolving technical issues and inquiries for over 1000 users daily via phone, email, and in-person support
- United with different IT team to troubleshoot and diagnose hardware and software problems, resulting in a 20% decrease in average resolution time
- Enforced new helpdesk ticketing system, streamlining communication processes and increasing efficiency by 15%
- Conducted training sessions for employees on new software applications, resulting in a 90% user adoption rate within one month
- Assisted in upheld system stability through proactive monitoring and troubleshooting, minimizing downtime
- Provided remote and in-person support for Office 365, Active Directory, and VPN configurations
- Supported Active Directory management and implemented Azure Cloud resources
- Contributed to application packaging and troubleshooting issues during deployment
Configuration Technician / System Administrator
Techdata Project for PVH
Tiel
10.2020 - 12.2023
- Led configuration and deployment of laptops, applying automated application packaging to streamline the process
- Handled hardware, software, and server preparations, including server migrations from Windows Server 2012 to 2019
- Managed Azure resources for optimized security and device management across company's infrastructure
IT Infrastructure Specialist / Migration Systems Specialist
Techdata Project for Appel B.V
De Bosch
10.2023 - 12.2023
- Managed Azure Cloud environments device configurations
- Led server migration from Windows Server 2012 to 2019, coordinating with stakeholders for seamless transitions
- Packaged and deployed applications, utilizing automation frameworks to improve efficiency
- Provided technical support and troubleshooting expertise to resolve complex network issues and ensure optimal performance across all systems
- Managed the successful migration of legacy systems to cloud-based platforms, resulting in a 20% increase in system efficiency
- Developed migration plans and strategies to ensure seamless transition of critical systems with minimal downtime
- Led cross-functional teams in the execution of complex migration projects, coordinating with stakeholders to achieve project milestones
- Executed automated migration tools to streamline the migration process and reduce manual errors, saving the company 15% in operational costs
- Fulfilled the project independently, ensuring all objectives were met efficiently
IT Infrastructure Specialist / Migration Systems Specialist
Zenda Support Project for Hedin IT
Amsterdam, North Holland
12.2023 - 01.2024
- Optimized Active Directory and Azure resources for improved security and efficiency
- Planned and executed complex server migrations, ensuring minimal downtime during the Windows Server 2012 to 2019 upgrade
- Utilized PowerShell scripting to automate repetitive tasks and improve deployment processes
- Managed the successful migration of legacy systems to cloud-based platforms, resulting in a 20% increase in system efficiency
- Developed migration plans and strategies to ensure seamless transition of critical systems with minimal downtime
- Led cross-functional teams in the execution of complex migration projects, coordinating with stakeholders to achieve project milestones
- Executed automated migration tools to streamline the migration process and reduce manual errors, saving the company 15% in operational costs
- Fulfilled the project independently, ensuring all objectives were met efficiently
IT Infrastructure Specialist
Zenda Support Project for SLTN/HPS
Eindhoven, North Brabant
01.2024 - 03.2024
- Managed Active Directory and Azure AD resources for enhanced user management and security
- Executed application packaging and automated system administration tasks
- Led Windows Server migration projects, coordinating with cross-functional teams to ensure smooth transitions
- Cooperated with cross-functional teams to design and deploy scalable IT solutions that met the organization's evolving needs
- Provided technical support and troubleshooting expertise to resolve complex network issues and ensure optimal performance across all systems
- Managed the successful migration of legacy systems to cloud-based platforms, resulting in a 20% increase in system efficiency
- Developed migration plans and strategies to ensure seamless transition of critical systems with minimal downtime
System Administrator
Zenda Support Project for DSG
Utrecht, Provincie Utrecht
03.2024 - 07.2024
- Enforced and upheld network infrastructure, including routers, switches, and firewalls, to ensure optimal performance and security
- Monitored and resolved system alerts and performance issues to minimize downtime and improve user experience
- Contributed to application packaging and image building for various operating systems
- Cooperated with the Azure specialist team for migration and Active Directory enhancements
- Led and documented server migration processes, transitioning from Windows Server 2012 to 2019
System Administrator
Zenda Support Project for Zorg Van De Zaak
Utrecht, Provincie Utrecht
03.2024 - 07.2024
- Applied and upheld system backups, ensuring data integrity and disaster recovery capabilities
- Monitored network performance and security, proactively identifying and resolving any issues to minimize downtime
- Administered user accounts, permissions, and access rights to ensure security and compliance with company policies
- Deployed software updates and patches to servers and workstations, keeping systems up-to-date and secure
- Managed Azure resources, leveraging for device management and application deployment
- Led efforts in automating server migration tasks, improving efficiency during Windows Server upgrade
- Documented and optimized system configurations for future reference and compliance
System / Network Administrator
Zenda Support Project for Unikoop
Amsterdam, North Holland
07.2024 - 10.2024
- Enforced and upheld network security measures, including firewalls and intrusion detection systems, to protect company data and prevent cyber attacks.
- Supervised and monitored network performance to optimize system efficiency and troubleshoot connectivity issues, ensuring minimal downtime for end users
- Executed regular software and hardware upgrades, patches, and installations to keep all systems up-to-date and running smoothly
- Fully managed the project to enforce a new server room
- Created a new Active Directory for enhanced user management and security
- Set up new Remote Desktop Protocol (RDP) services to facilitate remote access for users
- Packaged and deployed applications, streamlining deployment processes through automation
- Led a successful migration project from Windows Server 2012 to 2019, ensuring minimal downtime
Education
Bachelor of Science - Bachelor
Da Vinci College
Dordrecht, ZH 09.2018 - 2020.09
Bachelor of Science - Bachelor
Da Vinci College
Dordrecht, ZH 09.2017 - 2018.09
Skills
Office 365 Administration
Active Directory Management
Azure Cloud (Intune, ARM, Azure services)
Troubleshooting and Issue Resolution
Server Performance Optimization
Backup Solutions Implementation
knowledge of application packaging
ITIL Process Implementation
Server Monitoring (SCOM, Nagios)
VPN Setup & Management
Remote Support
Operating System Support
IT Infrastructure
System Configuration
ITIL Processes
Customer Support
Time Management
Problem-solving abilities
Network Administration
Certification
ROC Da Vinci College, ITIL V4, 09/01/19
Personal Information
Nationality: Dutch
Timeline
System / Network Administrator
Zenda Support Project for Unikoop
07.2024 - 10.2024
System Administrator
Zenda Support Project for DSG
03.2024 - 07.2024
System Administrator
Zenda Support Project for Zorg Van De Zaak
03.2024 - 07.2024
IT Infrastructure Specialist
Zenda Support Project for SLTN/HPS
01.2024 - 03.2024
IT Infrastructure Specialist / Migration Systems Specialist
Zenda Support Project for Hedin IT
12.2023 - 01.2024
IT Specialist / System Administrator
Zenda Support
12.2023 - 10.2024
IT Infrastructure Specialist / Migration Systems Specialist
Techdata Project for Appel B.V
10.2023 - 12.2023
Configuration Technician / System Administrator / Service Desk Employee
Techdata Project for CSN Group
07.2023 - 10.2024
Configuration Technician / System Administrator
Techdata Project for Korn Ferry
10.2020 - 12.2023
Configuration Technician / System Administrator
Techdata Project for Nike
10.2020 - 12.2023
Configuration Technician / System Administrator
Techdata Project for PVH
10.2020 - 12.2023
Configuration Technician / System Administrator
TechData
10.2020 - 12.2023
Bachelor of Science - Bachelor
Da Vinci College
09.2018 - 2020.09
Bachelor of Science - Bachelor
Da Vinci College
09.2017 - 2018.09
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