Muayyad Marwa
Muscat
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Key Account Manager
Etihad Airways
03.2007 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Maintained a high level of industry knowledge by attending relevant conferences, seminars, and workshops, contributing to the development of innovative solutions for clients.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Increased overall efficiency while reducing operational costs through continuous evaluation and adjustment of key account management strategies.
- Monitored competitor activity within the industry, adjusting strategies accordingly to maintain a competitive edge in key accounts management.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Support Executive
Alitalia
01.2004 - 02.2007
- Facilitated smooth communication between sales executives and clients, ensuring timely responses to queries.
- Boosted sales performance by providing efficient administrative support to the sales team.
- Supported sales growth by preparing comprehensive reports on market trends and competitors'' activities.
- Increased efficiency in sales operations, maintaining accurate records of contracts, proposals, and invoices.
- Contributed to revenue growth by identifying opportunities for upselling or cross-selling productsservices.
Ticketing Officer
Nahas Travel
06.2003 - 12.2004
- Coordinated event set-up and promoter engagement on sales and ticketing issues related to events.
- Managed high-volume ticket sales periods calmly and efficiently, maintaining exceptional customer service under pressure.
- Ensured optimal seat allocation by maintaining up-to-date knowledge of venue layouts and capacities.
- Kept ticketing area clean, organized, and well-stocked, ensuring a pleasant atmosphere for guests.
- Collaborated with team members to ensure timely resolution of customer issues, resulting in increased loyalty.
- Facilitated group bookings, providing top-notch service to large parties and corporate clients.
Education
Bachelor's Degree In Arts And Humanities - English Literature
Damascus University
Damascus, Syria09.2002
Skills
- Client Relationship Building
- Business Development
- Key Account Management
- Data-driven decision-making
- Account development
- CRM software proficiency
- IT support
- Contract Negotiation
Certification
IATA foundation for travel and tourism-Basic
IATA foundation for travel and tourism-Intermediate & Advance
Diploma of AMADEUS Basic Functionality
Diploma of Galelio Basic Functionality
Body Language brilliance
Basic Sales Essentials
Certificate of 10 years completion
Certificate of 15 years completion
Etihad Way of Selling
Successful Dealing Activision
Shukran Certificate in recognition of excellent contribution and effort
Special Assistance for Global Airports
Safety Management
Languages
English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Key Account Manager
Etihad Airways
03.2007 - Current
Sales Support Executive
Alitalia
01.2004 - 02.2007
Ticketing Officer
Nahas Travel
06.2003 - 12.2004
Bachelor's Degree In Arts And Humanities - English Literature
Damascus University
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