Accomplished Senior DevOps Engineer with 15+ years of experience transforming technology solutions across diverse industries. Expertise in DevOps, reliability engineering, application operations, System administration, Incident, problem, change, release and project management, with a strong focus on enhancing efficiency through automation. Proficient in leveraging latest technologies to deliver robust technical solutions. Recognized for excellent customer service, problem-solving, and multitasking abilities. Known for fostering collaborative relationships and providing high-quality technical support, I am well-prepared to drive continuous improvement and achieve strategic objectives in a dynamic infrastructure environment.
Hi, I’m
Sathiskumar Manickam Rajendran
Senior DevOps Engineer
Amsterdam
Summary
Overview
17
years of professional experience
5
Certifications
15
years of post-secondary education
Work History
LuxoftAmsterdam, Netherlands
Senior DevOps Engineer
08.2023 - Current
Job overview
Solo.ioRemote
Senior Support Engineer
01.2023 - 06.2023
Job overview
AtlassianBengaluru, Karnataka
Senior Support Engineer
2019.02 - 2023.01 (3 years & 11 months)
Job overview
- Working with most important customer accounts, as well as with global Atlassian team members which is growing team of specialists improving support capabilities, capacity, and quality for largest and most sophisticated customers.
- My key role is to provide consistent quality experience, bringing new and improved support methodologies to Atlassian, and building wide and loyal customer base to Atlassian products and brand.
- My day to day responsibilities includes, mentoring new joiners in team, create or modify technical contents, Engage Developers, Escalation Managers and Product Managers for critical Issues, and work on support and operation improvements.
- Do participate in triaging, root cause analysis, debugging and solving across one‐to‐many Atlassian products. Also, participate in hiring and supportability projects to improve tools and process SOP's team uses.
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Maintained response times to support business continuity.
- Documented faults and bugs for referral to development staff for use in updates.
- Researched new tactics to better hone responses and shorten remediation times.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Performed root cause analysis of reported issues to enact corrections.
- Designed tailored engineering solutions for customers based upon key requirements.
- Delivered Tier-3 support and SME input to internal and external customers.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
ANZ Operations & Technology Private LimitedBengaluru, Karnataka
Associate Manager | Support Operations & Release
08.2014 - 02.2019
Job overview
- Responsible for IT Solutions Implementation, Run and Support for all Enterprise Applications in core banking business functions like Digital banking Data processing, Enterprise risk in technology, Financial Crime, and Advanced Analytics Platform.
- Solutions would largely comprise of Enterprise Applications from SAP, Oracle, SAS, Ab‐Initio, IBM i2, R‐Studio and In‐house developed Java based solutions.
- Total Ownership of the IT Instances, both "Global & Regional" Application Management: Owning the Run & Maintain of all applications, including User Support | Enabling Functions: Functions like Project Delivery, System Resilience, Supplier Management, etc.
- Enabling Functions: Functions like Project Delivery, System Resilience, Supplier Management, etc.
- Co‐ordinate and manage the environment build (Build of Physical and Virtual servers including operating system builds & Database builds)/ planning /evolution/interface connectivity (End to End New Environment builds and Environment Refresh, transport path). Responsible for technical control of the changes, Cutover Planning & Management
- Co‐ordinate bug fixes, test executions (including regression testing) & post go‐live checks. Lead end‐end defect/Incident triage for environment, Integration or application issues, manage performance tuning of environments/infrastructure.
- Hands on Application/product installations and initial shakedown, Cluster configurations as per high availability requirements
- Manage/hands‐on Integration of upstream/downstream systems via various tools/applications, SSL Encryption between systems, prod Implementations, Dress Rehearsal, Disaster recovery exercises and transitions to Operations team.
- Automating deployments and establish monitoring solutions for environment, application health checks to improve productivity.
- Worked with cross-functional design teams to create software solutions that improved overall functionality and performance.
- Tuned systems to boost performance.
- Supervised software life cycle from preliminary needs analysis to enterprise-wide deployment and support.
- Managed testing cycles and coordination of user acceptance testing for software and applications.
- Drove project lifespan from concept to final rollout in development and deployment.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Implemented best practices to protect data and assets.
- Collaborated closely with product development teams and other stakeholders.
- Documented project design for reference and future use cases.
- Automated and implemented system backup and recovery procedures.
- Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
Accenture Services Pvt.LtdBengaluru, Karnataka
Senior Software Engineer
07.2013 - 08.2014
Job overview
- Responsible for configuring, monitoring, tuning, and troubleshooting SAP Core banking environment on ongoing basis
Troubleshoot and perform installations of SAPGUI, SAP Data Services, SAP Gateway, SAP Security, GRC, BI/BW and SAP PI (Process Integration) - Apply LCPs and Service Packages to SAP Business Intelligence and SAP Data Services, Troubleshoot and apply core fixes to SAP PI (Process Integrator)
Support and build different levels of roles (Business Users, Support and Operational Teams) and administered SAP Cloud Integration Platform's - Responsible for Managing peoples who works on shift, where provide direction and work allocation to them.
- Managed system performance and user profiles.
- Tuned performance of SAP products to meet prescribed needs of Core Banking transactions.
- Recommended hardware sizing, installation and configuration plans.
- Integrated third-party software into SAP-based solutions and installations, verifying compatibility and interoperability.
- Operated within several environments such as IBM AIX, Linux Affinity and others.
- Aided in problem resolution tasks via in-person and on-call availability, maintaining resolution rate of 98%.
- Performed root cause analysis on technical issues and developed effective resolutions.
- Drafted database reorganization strategies to reduce hardware and operational waste.
- Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
- Recommended and built custom indexes within SAP database solutions.
- Applied necessary support packs to SAP and Oracle products, maintaining up-to-date and secure software installations.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
AltimetrikBengaluru, Karnataka
Technical Consultant
03.2013 - 06.2013
Job overview
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
- Designed interconnectivity architectures for SAP products to communicate with cloud-based solutions such as AWS.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Applied widely accepted SAP best practices to Basis and Security implementation, providing rapid onboarding.
- Created proofs of concept for innovative new solutions.
Computer Sciences Corporation India Private LimitedChennai, Tamilnadu
Consultant - Enterprise Packaging Solutions
09.2008 - 03.2013
Job overview
- Very strong experience in installation of SAP R3, licensing SAP system, Kernel upgrades, setting up TMS, creation of clients, user management, application of support packs and plug‐ins, scheduling of batch jobs and spool management.
- Expertise in ABAP and Java system refreshes.
- Handled large Oracle database activities, which includes, RMAN, backup and recovery techniques, table space management, performance tuning, reviewing AWR reports and performance troubleshooting.
- Good knowledge of Oracle Data Guard, setting up DR and managing standby databases.
- Experience in cluster technologies and knowing about Active‐Active and Active‐Passive clustering concepts.
- Hands-on experience on SAP OS/DB migration Highly experienced in managing SAP systems on Unix/ Linux environment and exposure to SAP Integrated products like Gateway, Redwood, PO, Convergent Charger etc.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
HCL Infosystems LtdBengaluru, Karnataka
Associate Customer Engineer
06.2007 - 06.2008
Job overview
- Preventive and corrective maintenance of HCL computers and hardware components.
- Administration of users and groups in windows desktop and server, maintaining AD Installing, configuring and managing windows.
- Diagnosing and troubleshooting all types of hardware problems related to desktop computers
- Installation and support of office automation products like photocopier, multimedia projectors, Interactive white boards, tv, multi functional devices and telecommunication products like EPABX etc.
- Used remote diagnostic tools to identify sources of certain customer issues.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
- Explained complex technology-related issues in understandable terms to customers.
- Trained customers to use and maintain equipment to reduce service issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Designed and evaluated WAN and LAN connectivity technologies.
Education
Madurai Kamaraj UniversityDirectorate Of Distance Education
Bachelor of Science from Bachelor of Computer Application
04.2009 - 04.2011
University Overview
Sakthi Polytechnic CollegeErode, Tamil Nadu
Diploma from Electronics And Communication Engineering
06.2004 - 06.2007
University Overview
Government Boys Higher Secondary SchoolPerundurai (Erode), Tamil Nadu
Secondary Education
04.1994 - 04.2004
University Overview
Skills
Application run & maintenance
undefinedCertification
Certified Kubernetes Administrator
Availability
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Languages
English
Bilingual or Proficient (C2)
Timeline
Senior DevOps Engineer
Luxoft
08.2023 - Current
Senior Support Engineer
Solo.io
01.2023 - 06.2023
Certified Kubernetes Administrator
08-2021
Google certified IT professional
11-2019
Senior Support Engineer
Atlassian
2019.02 - 2023.01 (3 years & 11 months)
Associate Manager | Support Operations & Release
ANZ Operations & Technology Private Limited
08.2014 - 02.2019
Senior Software Engineer
Accenture Services Pvt.Ltd
07.2013 - 08.2014
Technical Consultant
Altimetrik
03.2013 - 06.2013
IBM certified System P Administrator
03-2010
Madurai Kamaraj University
Bachelor of Science from Bachelor of Computer Application
04.2009 - 04.2011
Consultant - Enterprise Packaging Solutions
Computer Sciences Corporation India Private Limited
09.2008 - 03.2013
Associate Customer Engineer
HCL Infosystems Ltd
06.2007 - 06.2008
Sakthi Polytechnic College
Diploma from Electronics And Communication Engineering
06.2004 - 06.2007
Government Boys Higher Secondary School
Secondary Education
04.1994 - 04.2004
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