Moulshree Shrivastava
Subject Matter Expert
Eindhoven,NB
Summary
Resourceful Subject Matter Expert known for high productivity and efficient task completion. Specialize in developing innovative solutions, knowledge transfer, and process improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team collaboration.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Subject Matter Expert
Tata Consultancy Services, Client : NXP
08.2019 - Current
- Worked as a subject matter expert.
- Contributed significantly to all major decisions within and beyond the project.
- Leads on-site initiatives and drives Salesforce strategy across Service Cloud, Sales Cloud, and Experience Cloud.
- Developed multiple PoCs for the project for all new tools, such as With Secure App, integration of SCIM to SFDC, integration of Eloqua to SFDC, and MS Dynamics to SFDC.
- Conducted requirement gathering sessions with clients to ensure comprehensive understanding. Delivered high-level estimates and translated requirements into Jira User Stories., provided Solution Outline and performed test case reviews for accuracy.
- Spearheaded the implementation of DevOps processes, from tool selection to deployment.
- Bridges technical and non-technical stakeholders while addressing complex business challenges with creative solutions
- Developed customized chat solution using with native chat and new messaging product.
- Experienced in Communities, SSO setup
- LWC, Aura, Apex, Flow, Validation Rule, etc.
- Addressed and mitigated performance issues with Apex CPU time limit.
- Optimized code for better efficiency and to reduce query usage. Developed and enforced efficient best practices for code and made sure they are followed through code reviews.
- Increased efficiency in refining the quality of Jira tickets.
- Suggested many process improvements to ease out work of support team ranging from checklist, SOP creation to process automation
- Analyzed and suggested various tools to maintain code quality.
- Proactively worked to identify system vulnerabilities and fix them.
- Assisted in developing strategic plans for long-term success of the company.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Analyzed key performance indicators to identify effective strategies.
- Implemented strategies to take advantage of new opportunities.
Tech Lead
Tata Consultancy Services, Client : Honeywell
06.2017 - 06.2019
- Integrated SFDC with APIGEE, positioning SFDC as the producer and APIGEE as the consumer.
- Developed REST APIs, classes, Apex triggers, Queueable classes, workflow rules, and validation rules.
- Worked on JavaScript, email to case creation, custom settings, custom metadata, and email templates.
- I was a decision-maker in designing the Logic Building Process.
- Performed coding assessments for colleagues.
- Prepared documentation, tested systems, addressed test class code coverage issues, and performed data migration.
- I worked on Agile methodology and have experience with JIRA and Confluence.
- Received the Star Team Award.
- Trained Japanese resources and many others.
- Received appreciation from the client for a responsible attitude and timely delivery.
Developer
Tata Consultancy Service, Client : Pfizer
05.2014 - 05.2017
Developer
Tata Consultancy Services, Client : HP
07.2012 - 04.2014
- Worked in TAL and TACL
Education
B.E - ECE
RGPV University
Bhopal 01.2011 - 01.2015
Skills
Sales Cloud, Service Cloud, Experience Cloud
Apex Class, Apex Trigger, VF Pages
LWC, Aura
Einstein Chatbot, Messaging, Live Chat
undefinedHighlights
- 13+ Years of Salesforce Expertise : Extensive experience across Sales Cloud , Service Cloud , Experience Cloud , and Partner Communities —delivering end-to-end Salesforce solutions for global organizations.
- Advanced Salesforce Development : Expertise in Salesforce Lightning , Aura components , Apex , Visualforce , Flow , Process Builders , and Triggers . Skilled in REST API integrations , and working with third-party tools like Eloqua , TIBCO , and SCIM to optimize business processes. Knowledge about privacy centre, event monitoring
- Transforming Business Processes : Led business & technical refinement workshops to design practical Salesforce solutions that streamline operations, boost productivity, and enhance user experiences. Adept at translating complex requirements into scalable solutions.
- Efficient Automation & Security : Implemented SSO-based user provisioning for both internal and external users , automating workflows to improve security and efficiency across systems. Strong focus on process automation to drive operational excellence.
- Innovative Customer Engagement Solutions : Spearheaded the implementation of Live Chat using Einstein Bots and Omni-Channel , enhancing customer support and optimizing user interactions. Designed innovative workarounds to resolve roadblocks and improve functionality related to Messaging product.
- Salesforce Best Practices Advocate : Committed to maintaining high code quality by following Salesforce Best Practices . Developed and implemented a code best practices checklist , ensuring consistency and long-term maintainability of code.
- Seamless Data Migration & Integration : Managed data migration projects from legacy systems to Salesforce, ensuring smooth transitions and maintaining data integrity for Cases , Custom Objects , and Files .
- DevOps & CI/CD Implementation : Established DevOps processes within Salesforce, from tool selection to continuous integration and deployment (CI/CD), accelerating development cycles and improving deployment reliability.
- Cross-Functional Collaboration & End-User Training : Partnered with business analysts , technical teams , and end-users to guarantee Salesforce solutions met business needs. Delivered end-user training and continuous support to ensure maximum adoption and success.
Certification
Salesforce.com Certified PLATFORM DEVELOPER 1
Timeline
Subject Matter Expert
Tata Consultancy Services, Client : NXP
08.2019 - Current
Tech Lead
Tata Consultancy Services, Client : Honeywell
06.2017 - 06.2019
Developer
Tata Consultancy Service, Client : Pfizer
05.2014 - 05.2017
Developer
Tata Consultancy Services, Client : HP
07.2012 - 04.2014
B.E - ECE
RGPV University
01.2011 - 01.2015
Similar Profiles
JAVON BLACKJAVON BLACK
System Administrator at Tata Consultancy Services/NXP SemiconductorsSystem Administrator at Tata Consultancy Services/NXP Semiconductors
MANSA VEDULAMANSA VEDULA
Software Qualification Engineer at Tata Consultancy Services (Client - ZF)Software Qualification Engineer at Tata Consultancy Services (Client - ZF)
Priyanga APriyanga A
Business Process Lead at Tata consultancy services (Client: Home depot)Business Process Lead at Tata consultancy services (Client: Home depot)