Monika Popczyk
Stramproy,LI
Summary
I have experience in team management, during my work in a security agency I managed teams of up to 40 people. Working in a bank taught me analytical thinking and resistance to stress. Thanks to my openness I know how to get in touch with people and I inspire their trust.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PRN Department Operator
DHL Supply Chain
05.2023 - Current
- Advice and assistance offered to department of Inbound
- Updating information about in the Manhattan system
- Logging of cases in the "Problem Receipt Notification" system concerning problems with the introduction of packages into stock
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cross-training and backup support on departments such as inbound and repack
PRN Department Operator
OTTO Work Force
05.2022 - 05.2022
Shop Seller
PPHU NATURA ALEKSANDRA WINIECKA-BIEŁKO
01.2022 - 04.2022
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Checked incoming orders and organized new stock.
- Greeted customers entering store and offered assistance with requirements.
- Completed daily tasks accurately and on-time to support shop needs.
COORDINATOR FOR PROTECTION OF PEOPLE
COMBAT ROBERT POWĘZIAK, SECURITY AGENCY
05.2018 - 12.2019
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Managed company schedule to coordinate calendar and arrange travel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
CLIENT SERVICE
BANK BPH S.A LUBLINIEC
11.2014 - 05.2017
- Provided advice on different bank products and financial options.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Opened, closed, and updated accounts for customers.
- Processed customer applications and approved loans in accordance with bank policy.
- Cross-sold credit cards, loans and other bank products.
SENIOR CUSTOMER SERVICE SPECIALIST
UNIBIT SP.Z.O.
01.2008 - 09.2014
- Contact with the business client within the framework of the service and complaint observation supervising and maintaning all documentation with the recipents
- accepting orders for sale of company products
Education
High School Diploma -
UNIVERSITY OF BANKING IN POZNAN
Katowice, Poland06.2009
Skills
- Driving licence catB
- Self-Help Education
- Microsoft Office : Exel, Word, PowerPoint
- Ability to manage a team
Certification
- INSTANT READING AND MEMORY IMPROVEMENT COURSE
(SEP 2003 - NOV-2004)
- COLONIAL EDUCATOR COURSE (SEP 2008 – DEC 2008)
- QUALIFIED PHYSICAL SECURITY WORKER COURSE
(SEP 2018-APR 2019)
Languages
Polish
Native language
English
Upper intermediate
B2
Dutch
Elementary
A2
Timeline
PRN Department Operator
DHL Supply Chain
05.2023 - Current
PRN Department Operator
OTTO Work Force
05.2022 - 05.2022
Shop Seller
PPHU NATURA ALEKSANDRA WINIECKA-BIEŁKO
01.2022 - 04.2022
COORDINATOR FOR PROTECTION OF PEOPLE
COMBAT ROBERT POWĘZIAK, SECURITY AGENCY
05.2018 - 12.2019
CLIENT SERVICE
BANK BPH S.A LUBLINIEC
11.2014 - 05.2017
SENIOR CUSTOMER SERVICE SPECIALIST
UNIBIT SP.Z.O.
01.2008 - 09.2014
High School Diploma -
UNIVERSITY OF BANKING IN POZNAN
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