MONICA SERRA
Monza
Profilo professionale
Dynamic, dependable, and results-oriented professional with extensive experience as an Office Manager and Executive Assistant in international and multicultural environments. Throughout my career, I have developed strong expertise in operational management, executive support, and the coordination of projects and stakeholder relationships across diverse business functions.
My ability to manage complex priorities, handle confidential information with the utmost discretion, and deliver effective solutions enables me to provide proactive and efficient support to senior executives. With a highly organized approach, strong adaptability, and excellent problem-solving skills, I consistently contribute to achieving both business and personal objectives.
I am now seeking to leverage my experience in a Personal Assistant role, providing professional, discreet, and highly organized support to streamline day-to-day operations and optimize time, resources, and executive productivity.
Panoramica
4
4
Languages
35
35
years of professional experience
Esperienza lavorativa
Office Manger Senior
Henderson Management S.A. – Janus Henderson Group
2016.10 - 2026.09
- Meeting coordinator
- Event Organization
- Handles invoicing, expense reports
- Corporate travel organization and booking
- IT support
- Sales support
- All tasks related to the coordination of the office
- Administration tasks
- Finance
- Full-time
Office Manager - Western Europe Director Assistant
Vivisol Srl
Monza
2014.08 - 2015.08
- Agenda management and organization;
- Mail drawing up and call filter, including client calls, lead calls and a wide variety of general administrative calls;
- Handles invoicing, cash box, expense reports;
- Corporate travel organization and booking, visa;
- Meeting coordinator, conference rooms reservation, catering, service organization;
- Serve as a communication link amongst team members;
- Personal tasks assistance;
- Pharmaceutical
- Full-time – Maternity replacement
VP Personal Assistant -Office Manager
Axcelis Technologies Srl
Agrate Brianza, MB
2011.10 - 2013.03
- Assists VP Europe and North America;
- Assists Sales Managers;
- Monthly Reports Forecast;
- Handles invoicing, cash box, expense accounts, attendance sheets, assists the Service Department;
- Corporate travel organization and booking, visa;
- Manages company cars and apartments;
- Daily contacts with the headquarter in Boston
- High technology - Semiconductors
- Full-time
Purchase department.
Audio Pro Group Srl
Monza
2007.09 - 2010.08
- Management of the end-to-end procurement process for goods and services
- Supplier sourcing, selection, and performance evaluation
- Preparation, analysis, and comparison of quotations and proposals
- Negotiation of pricing, contractual terms, and delivery schedules
- Purchase order issuance, tracking, and follow-up
- Management of relationships with domestic and international suppliers
- Resolution of delivery, quality, and supply-related issues
- Audio and video systems
- Full-time
Office Manager
Semitool Italia Srl
Agrate Brianza
2000.08 - 2007.04
- Assists Sales Manager in selling machinery for the production of semiconductors;
- Manages machinery warranties;
- Prepares estimates for machinery and spare parts;
- Maintains direct contacts with clients, suppliers and banks;
- Manages company cars and apartments;
- Handles invoicing, cash box, expense accounts, attendance sheets, and assists the Service department;
- Corporate travel organization and booking;
- Daily contacts with Semitool Europe in Cambridge and the headquarter in Kalispell - USA
- High technology - Semiconductors
- Other location: Santa Venerina - CT
Customer care
Sanyo Air Conditioners Europe Srl
Milan
1995.02 - 2000.07
- Worked in the Sales Department and was directly responsible for several European markets, including France, Scotland, Netherlands, Belgium, Portugal, Sweden, Norway, Denmark, Finland, Switzerland, etc.
- Handled order processing;
- Was responsible for tasks that were directly supervised by the General Sales Manager.
- Air conditioners
- Full time
Seasonal job
Moby Lines
Milan
1991.06 - 1994.08
- Reservations and ticketing.
- Ferry line
Istruzione
Tourism industry diploma -
Istituto Tecnico per il Turismo e per il Commercio “Stendhal”
Milan1989-07
Translator-Interpreter diploma - undefined
“The Oxford Institutes Italiani”
Monza1988-07
Registration with the “Chambre de Commerce et d’Industrie en Italie” - undefined
“Liceo Francese” [ French Lyceum]
Via Laveno1987-05
Competenze
Complex calendar management and meeting coordination
International travel and business trip coordination
Strong organizational and problem-solving skills
High level of accuracy, discretion, and attention to detail
Effective prioritization and deadline management in fast-paced environments
Excellent interpersonal and communication skills
Executive support for senior leaders and international stakeholders
Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams)
Experience with travel booking systems and document management tools
Languages
Italiano
Madrelingua
C2
Inglese
Esperto
C2
Francese
Avanzato
C1
Spagnolo
Base
A2
Cronologia
Office Manger Senior
Henderson Management S.A. – Janus Henderson Group
2016.10 - 2026.09
Office Manager - Western Europe Director Assistant
Vivisol Srl
2014.08 - 2015.08
VP Personal Assistant -Office Manager
Axcelis Technologies Srl
2011.10 - 2013.03
Purchase department.
Audio Pro Group Srl
2007.09 - 2010.08
Office Manager
Semitool Italia Srl
2000.08 - 2007.04
Customer care
Sanyo Air Conditioners Europe Srl
1995.02 - 2000.07
Seasonal job
Moby Lines
1991.06 - 1994.08
Registration with the “Chambre de Commerce et d’Industrie en Italie” - undefined
“Liceo Francese” [ French Lyceum]
Translator-Interpreter diploma - undefined
“The Oxford Institutes Italiani”
Tourism industry diploma -
Istituto Tecnico per il Turismo e per il Commercio “Stendhal”