Mohd Modassir Siddiqui
Salesforce Consultant
Eindhoven, Netherlands
Summary
Salesforce Consultant and Analyst having 10+ years of working experience in building and supporting applications in Salesforce, ServiceMax, and Field Service Lightning. Proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner. Hands-on experience working in the healthcare domain. A Salesforce Ranger in Trailhead as a result of continuous learning and growth.
Service-focused professional skilled in analyzing and optimizing business operations. Strong background in problem-solving, data analysis, and process improvement. Known for collaborative approach and results-driven mindset, adaptable to evolving needs. Proficient in customer service management, data interpretation, and cross-functional teamwork.
Overview
10
10
years of professional experience
6
6
Certifications
Work History
Service Analyst - Salesforce/ServiceMax
HACH
03.2024 - Current
- My role includes developing and supporting the service application using Salesforce and ServiceMax technology.
- I work closely with the business users and IT leadership team to understand the requirements and translate them into workable solutions.
- Implementing the designs using Sharing settings, Flows, Validation rules, and creating new objects and fields using Salesforce.
- Applying ServiceMax knowledge to build SFM, Wizard, Scheduled SFM, Document design, validation, and other tool functionalities.
- Attending Kaizen with business users to improve the use case of the technology in hand and providing the solutions to their requirements.
- Championed continuous improvement initiatives by staying current on industry trends and best practices, proactively sharing knowledge with team members to drive ongoing service excellence.
- Helping users with Salesforce Reports and Dashboards for better visibility of their work.
- Provided expert guidance during critical system migrations or upgrades, minimizing downtime and ensuring smooth transitions for endusers.
Salesforce Consultant
Cognizant Technology Solutions
08.2020 - 02.2024
- 6+ years of experience as a Salesforce Administrator and Developer.
- Experience in the service cloud with additional expertise in the ServiceMax tool.
- Experience in data management with expertise in SOQL, Data loader, and workbench.
- Working on multiple Field Service Lightning projects for the organization to support other clients.
- Engaging with Clients to work on the expected requirements and providing solutions to the team.
- Day-to-day experience in working with the ServiceNow tool for all the bug handling.
- Leading daily stand-up calls with the team to work on open bugs and problems.
- Closely working with Salesforce and ServiceMax (Clients) as a designated contact for open issues.
Salesforce Consultant
Wipro Technologies
08.2015 - 08.2020
- Worked closely with various tracks to ensure consistency of requirements and set the right path for the design.
- Implemented security and sharing rules at object, field, and record levels and created roles for Support agents and managers. Created various profiles and configured permissions for the business users according to the organizational hierarchy.
- Experience in creating Reports and Dashboards for business.
- Managing and supporting 5+ Salesforce instances supporting more than 10K, active users.
- Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
- Day-to-day experience in working with the ServiceNow tool for all the bug handling.
Education
MTech - Computer Science
Bits Pilani
01.2020
Bachelor of Computer Applications - undefined
Dr. VSICS
01.2015
Intermediate - undefined
PLD Inter college
01.2011
High School - undefined
Dr. CLR Inter college
01.2009
Skills
- Salesforce Service cloud
- ServiceMax Admin
- Service-Now Tool
- Microsoft 365
- HealthCare Domain
- Water quality Domain
- Application support
- Software development lifecycle
- Service management
- Cross-functional coordination
- Software troubleshooting
Personal Details
Gender: Male
Date and Place of Birth: 10/30/1994 - Kanpur, India
Home Address and Country: Molierelaan 100, Eindhoven, Netherlands
Email: mohdmodassir.siddiqui@hach.com
Certification
Salesforce Certified Administrator
Travel History
I have traveled across Europe for work and personal reasons. The list of countries that I have visited in last 5 years while staying and working in the Netherlands: Germany, Portugal, Austria, Albania, Spain, France, Italy, Luxemburg, Finland, Hungary, Czech Republic, Brussels.
Timeline
Service Analyst - Salesforce/ServiceMax
HACH
03.2024 - Current
Salesforce Consultant
Cognizant Technology Solutions
08.2020 - 02.2024
Salesforce Consultant
Wipro Technologies
08.2015 - 08.2020
Bachelor of Computer Applications - undefined
Dr. VSICS
Intermediate - undefined
PLD Inter college
High School - undefined
Dr. CLR Inter college
MTech - Computer Science
Bits Pilani