Mohammed Hejaz Khan
Mumbai
Summary
Dedicated logistics professional with over 7 years of experience in shipping and supply chain management. Skilled in handling freight operations, inventory control, and ensuring timely deliveries. Strong knowledge of industry regulations and proficient in logistics software's.
Overview
9
9
years of professional experience
Work History
Process Expert
Maersk Global Service Centres India Pvt. Ltd.
Navi Mumbai
12.2021 - Current
- Developed standard operating procedures for production processes, ensuring compliance with quality standards.
- Collaborated with CX Area teams to ensure the smooth implementation of new processes and systems.
- Led training sessions for personnel on new and existing processes, ensuring understanding of requirements.
- Developed strategies for streamlining operations while meeting customer demands.
- Execute the job creation in Cargo Wise (CW1) and TMFF (Kewill), and prepare a draft of HBL/MBL.
- Strongly managed Customs House Brokerage documentation, leveraging the Custom Aplite Portal.
- Accept pre-alert and keep flight routing updated with real-time milestone details.
- Update cost/revenue charges, and process invoice billing as per daily KPI deadlines.
- Provide Gemba sessions to CX Area teams, and train new users to share our GSC Air shipments workflow and process.
- Handle multiple customer EXIM processes with two different countries, such as Denmark and Sweden.
- Performed RCA on billing disputes and procured debit/credit notes, along with finance lead approval.
Senior Executive (Export)
Vaishno Megamovers LLP
Mumbai
02.2021 - 11.2024
- Analyzed and maintained the DSR of logistical information data, trends, and market conditions to identify opportunities for increased profitability.
- Maintained relationships with key customers, such as manufacturing shippers, export distribution suppliers, and third-party customers.
- Liaison with the ICD operation team to facilitate transport for the empty container against the DO copy.
- Deal with telephonic queries from the shipper's or supplier's warehouse dispatch team for cargo readiness and stuffing.
- Coordinate with the shipper and docs team for the necessary documents to be filed (EGM, shipping instruction, VGM, ISF/AMS details, etc.).
- Handle front desk tasks such as OBL release, outstanding payment clearance, BL surrender request with LOI, and constantly look for ways to solve customer queries.
- Visit ICD often to gain experience with on-site activities and workflow overview.
- Communicate with the liner to confirm container space allocation, place a booking on their respective liner portal, and request Forms 11 and 13 to gate in our containers.
- Prepare the charge head for the customer shipments for billing the ocean freight invoice and local charges invoices, with 18% SGST and CGST.
- Track the shipment on a daily basis, and support the finance team in resolving the dispute of the liner invoices.
Senior Executive - Customer Service
CMA CGM SSC India Pvt. Ltd.
Navi Mumbai, Maharashtra
06.2017 - 02.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Indexing to understand the mail received in the generics mail ID, and assigning it to the appropriate queue.
- Create the draft of the Bill of Lading, information that is received with the Shipping Instruction (SI).
- Process correction requests with certain deadlines before posting the OBL, and waybill on the web.
- Worked with cross-functional teams to perform business continuity processes (BCP) in critical situations.
- Update end-to-end shipment tracking and provide container loading confirmation to customers.
- Handling mailbox queries and communication with agencies and customers from Italy, Turkey, and Egypt.
- Prepare the daily production report to show the entire team's user statistics and performance improvements.
- Prioritized the invoice billing as per TAT, and efficiently took follow-up from the front desk team regarding the shipper's outstanding payment.
- Utilized various software and tools to streamline processes and optimize performance.
Associate Team Member
FIS Global Business Solutions India Pvt. ltd.
Mumbai
05.2016 - 06.2017
- Responsible for two back-office processes: Remittance and Claims Processing.
- Ensure employee engagement and customer satisfaction.
- This involved updating all financial data within the deadlines stipulated by UPH.
- It handles the capturing of financial documents, like loans, payment stubs, and cheques. These documents are scanned and loaded by the four sites. Once the agent or supervisor logs in, they can view the documents as per the client name and job type.
- Performed cash register operations and handled monetary transactions accurately and efficiently.
- Verified that all merchandise was correctly priced and labeled according to company policy.
- Utilized computer applications for order processing activities.
- Collaborated with other departments within the organization to resolve customer issues promptly.
- Computed purchases and received and processed cash or credit payment.
Education
Bachelor of Commerce (T.Y.B. Com) - Financial Accounting
University of Mumbai
Mumbai10-2016
Some College (No Degree) - Higher Secondary Certificate (H.S.C)
Akbar Peerbhoy College of Commerce & Economics
Mumbai02-2013
Some College (No Degree) - Secondary School Certificate (S.S.C)
Infant Jesus Church And High School
Mumbai03-2011
Skills
- Ocean/Air Shipping
- Import/Export
- Logistics Coordination
- Critical thinking
- Customer experience
- Warehouse operation
- Problem solving
- Microsoft Excel / ERP system
- Multitasking Abilities
Personal Details:
Nationality: Indian
Date of Birth: 16th-Mar-1994
Marital Status: Unmarried
Hobbies: Gym Training, Playstation, Traveling.
Passport No: N4740479
Date of issue: 23/11/2015
Date of expiry: 22/11/2025
Place of issue: Mumbai
Languages
Urdu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1
Timeline
Process Expert
Maersk Global Service Centres India Pvt. Ltd.
12.2021 - Current
Senior Executive (Export)
Vaishno Megamovers LLP
02.2021 - 11.2024
Senior Executive - Customer Service
CMA CGM SSC India Pvt. Ltd.
06.2017 - 02.2021
Associate Team Member
FIS Global Business Solutions India Pvt. ltd.
05.2016 - 06.2017
Bachelor of Commerce (T.Y.B. Com) - Financial Accounting
University of Mumbai
Some College (No Degree) - Higher Secondary Certificate (H.S.C)
Akbar Peerbhoy College of Commerce & Economics
Some College (No Degree) - Secondary School Certificate (S.S.C)
Infant Jesus Church And High School
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