Mohammed Al Amri
Rotterdam
Summary
Seeking a position that would enable me to use my skills and experience to contribute to the organization's goals, enhance team performance and maximize customer satisfaction by undertaking strategy driven decisions and implementing business process improvement.
Overview
13
13
years of professional experience
Work History
Public Relations Manager
The United Arab Emirates Embassy
The Hague, Netherlands
12.2023 - Current
- Managing delegations and dignitaries to International Court of Justice (ICJ), Ministry of Foreign Affairs (MOFA) and Presidential Affairs of United Arab Emirates.
- Provide first line of management response to Embassy protocols.
- Primarily responsible for leading and managing the General Support Services Section’s day-to-day operations
- Coordinating with the Finance team on expense approval and disbursement.
- Procurement and contract management with external service providers.
- Formulate and implement operational plans and concepts for the provision of support services
- Logistics and customs management related to Ambassador and diplomatic shipments.
Financial Times
02.2022 - 12.2023
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Interacting with customers to ensure they have a desirable and shareable experience.
- Dealing with customer issues and churning out an easy-to-follow solution.
- Planning the training and standardization of service delivery
Insurance Claims Officer
CWS - Connected World Services
UK
08.2020 - 05.2022
- Insurance advisory and processing claims for clients.
- Fulfilling claims to end the process after assessment.
- Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Applied extensive customer insight in complaints handling resulting in customer service excellence.
- Showcased exemplary analytical capabilities to improve the preparedness in handling client's queries and issues
Marketing / Partner/PR
CAFE ARTEA
United Arab Emirates
07.2014 - 01.2019
- Company Overview: United Arab Emirates
- Representing the client's or organization's interests.
- Consulting management and execution of projects.
- Organizing various professionals working on projects & events Relationship management.
- Recruiting specialists and subcontractors.
- Monitoring subcontractors to ensure guidelines are maintained.
- Overseeing the accounting, costing and purchasing.
- United Arab Emirates
Sales representative/ Master-batch Pellets
RAI L.L.C (Petrochemicals)
Dubai, United Arab Emirates
10.2012 - 06.2014
- Company Overview: Dubai
- Analyzing and investigating prices, watch over demand and competition.
- Participating in financial reports, and presenting ideas and strategies.
- Meeting and exceeding sales targets and goals within a team environment and running Sales promotion and stock control.
- Relationship building and management Pitching to corporate clients, B2B and B2C.
- Dubai
Education
BBA - Business Administration- Marketing
William Cary
ShillongHigh School - ICSE Level
St Peters School Boarding
Skills
- Crisis management
- PR strategy development
- Relationship building
- Excellent communication
Languages
English
Arabic
Urdu
Dutch Level 2
Areas Of Interest
- Project Management & Operation
- Planning Marketing Strategies
Personal Information
- Place of Birth: Abu Dhabi
- Date of Birth: 10/22/88
Timeline
Public Relations Manager
The United Arab Emirates Embassy
12.2023 - Current
Financial Times
02.2022 - 12.2023
Insurance Claims Officer
CWS - Connected World Services
08.2020 - 05.2022
Marketing / Partner/PR
CAFE ARTEA
07.2014 - 01.2019
Sales representative/ Master-batch Pellets
RAI L.L.C (Petrochemicals)
10.2012 - 06.2014
High School - ICSE Level
St Peters School Boarding
BBA - Business Administration- Marketing
William Cary