Summary
Work history
Education
Skills
Languages
Timeline
Generic
MOHAMMAD ASIF SHAIK

MOHAMMAD ASIF SHAIK

India

Summary

Driven professional with background in sales, warehouse, cashier, delivery driver, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.

Work history

Supermarket Cashier

Suma Supermarket
, India
06 2020 - Current
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Monitored shoppers to detect suspicious behavior and prevent product losses.
  • Kept all logs, reports and records up to date and accurate, promptly completing updates.
  • Monitored cctv cameras Frequently.
  • Recorded daily transaction information using POS systems, enabling stock success monitoring.
  • Completed opening and closing procedures each day.
  • Helped meet business needs by working extra shifts.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Facilitated smooth day-to-day operations.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Resolved customer complaints and answered queries about store products.
  • Used cash registers and POS systems to request and record customer orders and compute transactions.

Delivery Rider

Dunzo
, India
11 2019 - 06 2020
  • Encouraged repeat orders by maintaining high customer service standards.
  • Identified most efficient routes to achieve on-time deliveries.
  • Guaranteed proper food temperature on arrival, using thermal bags to retain heat.
  • Ensured correct orders were collected from restaurants upon arrival to minimise customer dissatisfaction.
  • Checked food orders for accuracy before leaving restaurant.
  • Delivered to customers on time by following pre-calculated route and schedule.
  • Alerted customers about delays to pickup or delivery to foster satisfaction.
  • Safely handled packages of up to 15kg in Motorcycle.
  • Provided special care in delivering fragile and hazardous products.
  • Maintained log of all deliveries and related information for reference and confirmation.

Shop assistant

Reliance Mart
, India
06 2017 - 11 2019
  • Updated product labelling and pricing to reflect discounts and offers.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Fostered positive relationships with customers to enhance loyalty and retention.
  • Assisted customers with product selection and sales, recommending items to increase transaction value.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Replenished floor stock and processed deliveries promptly, maximizing product availability for customers.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting time.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Completed opening and closing procedures each day.
  • Sorted materials on warehouse racks and shelves.
  • Performed tagging and labelling of warehouse inventory.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Assisted with loading and unloading of vehicles manually and using machines.
  • Completed work following safety rules for best working practices.
  • Stored products in appropriate storage areas to maximize space within warehouse.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Supervised junior staff activities and kept shop operational.

Education

Bachelor of Commerce -

Sri Venkateswara University

Intermediate -

Senior Secondary School Education

Matriculation -

Secondary School Education
India

Skills

  • Stock taking
  • B2C sales and service
  • Product promotions
  • Cashing up
  • Site security
  • Customer service oriented
  • Loss prevention
  • Store merchandise stocking
  • Complaint handling
  • Query resolution
  • Cash counting machine operations
  • Customer relations
  • Credit and debit processing
  • Scanner operations
  • Quality Control
  • Warehouse operations
  • Target driven
  • Shipping and receiving
  • Wrapping and boxing
  • Self-motivated
  • Stock management
  • Supermarket POS Systems proficiency
  • Store merchandise stocking
  • Complaint handling
  • Customer greeting
  • Daily transaction summarising
  • Excellent phone etiquette
  • Customer service training
  • Accounting
  • Multi-drop delivering
  • Route analysis & Vehicle inspection
  • Food hygiene safety
  • Loading and unloading

Languages

English
Upper intermediate
Hindi
Upper intermediate

Timeline

Supermarket Cashier

Suma Supermarket
06 2020 - Current

Delivery Rider

Dunzo
11 2019 - 06 2020

Shop assistant

Reliance Mart
06 2017 - 11 2019

Bachelor of Commerce -

Sri Venkateswara University

Intermediate -

Senior Secondary School Education

Matriculation -

Secondary School Education
MOHAMMAD ASIF SHAIK