Mohammad Shoeb Shaikh

Worked as a contractor to Cisco on the payroll of Collabera Technologies Pvt. Ltd from Oct 2018 - Nov 2019. Got converted to a Full Time Employee on Cisco’s Payroll. Working in the SRE Team managing reliability of Customer Experience Applications. Started working with Cisco Systems Poland sp. z o.o on the 19th of April 2022

• Managed IT operations of a prediction and sentiments based AI Application
• Provisioned and decommissioned AWS resources using Terraform to ensure efficient infrastructure management.
• Experience in working on a Python-based data observability framework, enhancing system reliability.
• Designed application architecture workflow diagrams to assist the Production Support Team with effective troubleshooting.
• Led War Rooms to minimize application downtime, restore services promptly, and evaluate proposed fixes while suggesting alternative solutions.
• Identified and reported application bugs, collaborating closely with the engineering team to drive timely resolutions.
• Debugged and diagnosed issues contributing to infrastructure or application downtime.
• Conducted one-on-one meetings and provided coaching to team members for their professional development.
• Managed team operations, including leave approvals, resource planning, performance reviews, and training budget allocation.

At Deluxe Entertainment Services, which specializes in transcoding on-demand digital content into various formats for clients, I automated several critical processes, including:

• Developed Splunk alerts to automatically trigger email notifications based on predefined conditions.
• Created Docker images using Dockerfiles and deployed services to the UAT cluster.
• Automated AWS instance provisioning using Terraform for enhanced scalability and efficiency.
• Ensured seamless end-to-end content ingestion and transcoding, promptly identifying and remediating any processing failures.

At Mphasis Ltd., I provided Level 1 IT support for JP Morgan’s banking application infrastructure, with responsibilities including:

• Administered Kubernetes clusters to deploy new services and ensure high availability of existing applications.
• Configured Geneos monitoring tools to track server health and monitor critical application URLs.
• Developed Chef scripts to automate server changes and enforce consistent configuration settings.
• Built and maintained Jenkins jobs to orchestrate and trigger batches of shell scripts for streamlined operations.

At Mphasis Ltd., I provided Level 1 support for Sabre, managing their application infrastructure with a focus on automation, deployment, and system administration. Key responsibilities included:

• Automated and orchestrated routine tasks, such as log deletion, using Control-M job scheduling.
• Built and managed Kubernetes clusters on AWS, including creating Pods, Services, and Deployments.
• Developed Ansible playbooks to automate and maintain server configurations.
• Deployed application code changes through established release management processes.
• Administered node health on both Linux and Windows servers to ensure optimal performance.
• Performed housekeeping to resolve application filesystem issues and maintain system integrity.