Mohamed Mustafa

Working closely with our network of Manufacturing Partners during the production phase to ensure deals are sourced and fulfilled on time and according to specifications.
Responsible for team analytics and ensuring KPIs are met by proactively identifying and solving challenges.
Visiting Manufacturing Partners’ locations to oversee production and strengthen collaboration.
Onboarding new team members to ensure smooth integration and effective training.
Monitoring deals and proactively coordinating with Project Managers to ensure timely updates and seamless progress throughout the deal lifecycle.
Promptly resolving any issues Manufacturing Partners encounter to maintain smooth production and delivery processes.
Collaborating with a cross-functional team, including Mechanical Engineers, Supply Chain Managers, and Project Managers, to efficiently address requests and issues.
Generating reports to track performance, analyze trends, and provide actionable insights.
Working with vendors to locate replacement components and resolve complex technical problems.
Demonstrating strong problem-solving skills along with excellent organization, time management, and planning abilities.
Utilizing G-Suite tools to support daily operations and enhance team coordination.
Fostering teambuilding and applying analytical and critical thinking to continually improve processes and outcomes.

Achieved consistently high-quality scores aligned with client requirements.
Led a team of 15 individuals, providing coaching, mentoring, and training to enhance performance and engagement.
Analyzed quality and performance data to inform operational decision-making and drive continuous improvement.
Developed and maintained quality assurance procedure documentation to standardize best practices.
Delivered regular updates to leadership on quality metrics, highlighting consistency issues and production challenges.
Conducted standard inspections and random sampling to ensure adherence to customer quality standards.
Collaborated with management to design and deliver training on process improvements and quality standards.
Reviewed, analyzed, and reported on team performance metrics to support daily operations and decision-making.

Worked as a customer support providing assistance via phone, chat, and email.
Evaluated customer issues and identified caller trends to highlight areas for improvement and implement proactive solutions.
Resolved product and service concerns to support customer retention and drive sales growth.
Delivered primary customer support to both internal and external customers, ensuring timely and accurate responses.
Responded promptly to inquiries about products and services, maintaining high levels of customer satisfaction.
Applied forward-thinking strategies to address customer needs and effectively resolve concerns.
Diagnosed and clarified customer issues by determining root causes to resolve complaints related to products or services.