Mohamed Elmegharbel

• Managed Logistics Operations: Oversee end-to-end logistics operations for satellite equipment, including procurement, transportation, warehousing, and distribution.
• Inventory Management: Maintain accurate inventory records, monitor stock levels, and coordinate with suppliers to ensure timely replenishment of materials.
• Supply Chain Optimization: Analyze supply chain processes and implement improvements to enhance efficiency, reduce costs, and minimize delays.
• Vendor Coordination: Liaise with vendors and service providers to negotiate contracts, manage relationships, and ensure the timely delivery of goods and services.
• Compliance and Documentation: Ensure compliance with industry regulations and company policies, and maintain thorough documentation for all logistics activities.
• Problem Resolution: Address and resolve logistics-related issues, including shipment delays, equipment shortages, and customs clearance problems.

• Organizing transports between supplier and customer with our 3rd party
service providers /forwarders. The main focus was transports between the
EU and MENA + South-East Asia.

• Rate requests at our 3rd party service providers / forwarders.
• Maintained excellent working relationships with customers by efficiently
responding to inquiries and complaints.
• Prepared and documented shipment activities and cargo movements to
enable tracking history and maintain accurate records and Management
of export documentation like Bill of Ladings, Health Certificates, customs
cases/KVK via power trade and other platforms.
• Monitored and adjusted inventory levels according to demand.

• Tracked orders and notified customers of status or potential delays.
• Processed and entered customer orders into database and provided
proactive customer service for accounts.
• Creating RMA and pro-froma for customers, and providing RFI/RFQ.
• Managed system support functions to set priorities and service levels
expectations.
• Generated documentation and information required for customer
shipments.
• Monitored and reported on transportation costs and properly filed
shipping documents.

• Leadership and Supervision: Led a team of backend support specialists, providing guidance, training, and performance evaluations to ensure high-quality support and efficient operations.
• Process Optimization: Analyzed and improved backend logistics processes to enhance efficiency, accuracy, and overall operational performance.
• System Management: Oversaw the management and maintenance of logistics systems and software, ensuring seamless integration and functionality.
• Issue Resolution: Coordinated and resolved complex logistical issues, including order discrepancies, shipment delays, and system malfunctions.
• Data Management: Ensured accurate and up-to-date data entry and management within logistics databases, facilitating smooth operations and informed decision-making.
• Collaboration: Worked closely with cross-functional teams, including IT, customer service, and warehouse operations, to streamline processes and improve service delivery.
• Performance Metrics: Monitored key performance indicators (KPIs) and generated regular reports to track team performance and identify areas for improvement.
• Project Management: Led and participated in logistics-related projects, ensuring timely and successful completion of initiatives aimed at improving backend support functions.
• Training and Development: Developed training materials and conducted training sessions for new team members, enhancing their skills and knowledge in logistics support.
• Customer Service: Provided high-level support for internal and external stakeholders, addressing inquiries and resolving issues promptly to ensure customer satisfaction.

• Provided technical support and customer service to clients, resolving IT-related issues through phone, email, and chat.
• Diagnosed and troubleshot software, hardware, and network issues, ensuring timely and effective resolutions.
• Assisted customers with the installation, configuration, and usage of software applications and IT equipment.
• Maintained detailed records of customer interactions, including issues reported, solutions provided, and follow-up actions.
• Collaborated with IT teams to escalate and resolve complex technical problems, ensuring customer satisfaction.
• Monitored customer feedback and reported recurring issues to the development team for further investigation and improvement.
• Participated in training sessions to stay updated on new products, services, and troubleshooting techniques.

• Assisted in the design, implementation, and maintenance of the company’s network infrastructure.
• Configured and managed routers, switches, and firewalls to ensure optimal network performance and security.
• Monitored network performance and conducted troubleshooting to resolve connectivity issues and network failures.
• Participated in the installation and upgrade of network hardware and software, ensuring minimal downtime.
• Provided technical support and assistance to end-users, resolving network-related issues promptly.
• Documented network configurations, changes, and procedures to maintain up-to-date records.