Mohamed Benamar
Eindhoven
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
9
9
years of professional experience
Work History
Barista
Caffeine Deal
01.2019 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Customer Service Representative
Ziggo
01.2016 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction above average with forward-thinking and focused on addressing customer needs and resolving concerns.
Freelance Web Developer
01.2015 - 01.2018
- Maintained ongoing communication with clients throughout the development process to meet project requirements and expectations.
- Pulled from PHP, SQL, JavaScript, and other back-end library knowledge to bolster programming resources.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Maintained up-to-date knowledge of emerging trends in web development technology through continuous learning opportunities.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
Education
Associate of Applied Science - Computer Software And Media Applications
ROC Van Flevoland
Almere , Netherlands07.2019
Skills
- Friendly and outgoing
- Team Player
- Adaptive and creative
- New Hire Training
- Sales expertise
- Excellent math skills
Languages
Dutch, English
Native language
Timeline
Barista
Caffeine Deal
01.2019 - Current
Customer Service Representative
Ziggo
01.2016 - 01.2019
Freelance Web Developer
01.2015 - 01.2018
Associate of Applied Science - Computer Software And Media Applications
ROC Van Flevoland
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