Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
MOHAMAD HAMOUD ALHAMWI

MOHAMAD HAMOUD ALHAMWI

Hospitality Position
Istanbul

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity.

Skilled in leading team within fast-paced hospitality environment, looking to transition into new field. Developed exceptional customer service and team coordination skills in high-pressure settings. Eager to apply and expand these skills in different industry to drive success and efficiency.

Professional with strong background in tourism industry, ready to make significant impact. Expertise in crafting personalized travel experiences, extensive knowledge of global destinations, and adept at managing client relations. Excel in team collaboration, adaptable in dynamic environments, and driven by achieving tangible results. Skilled in itinerary planning, travel coordination, and customer service, with focus on delivering exceptional experiences.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
5
5
Languages

Work History

Hospitality Worker

Al Bayt al Halabi Restaurant
02.2017 - 01.2019
  • Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Trained new staff members on proper customer service and hospitality policies.
  • Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
  • Reduced risks by maintaining clean and organised work environment.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.

Captain Waiter

Layali Istanbul Cruise
03.2020 - 10.2022
  • Trained and managed dining room staff with diverse service backgrounds.
  • Showed high-level understanding of fine dining standards and practices.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Coordinated foodservice operations between kitchen staff and dining room servers.
  • Trained staff members on use of POS system.

Tourism Consultant

Al-Baiser Tourism
12.2022 - 11.2024
  • Company Overview: Tourism Company
  • Tourism Company
  • Actively participated in community outreach programs to promote local attractions and boost regional tourism.
  • Fostered positive relationships between tourists and information centers resulting in improved accessibilities.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Mentored new hires by providing comprehensive training on various aspects of the tourism industry enhancing their expertise and skills.
  • Developed strong partnerships with local businesses at popular tourist destinations to provide added value services for clients during their trips.

Education

BBA - Energy Engineering

Karabük University
Turkey Karabuk
04.2020 - Current

Architecture - undefined

Nisantasi university
01.2018 - 01.2020

Skills

Active listening

Certification

CMMP

Personal Information

  • Age: 25
  • Nationality: Syrian

Timeline

Tourism Consultant

Al-Baiser Tourism
12.2022 - 11.2024

BBA - Energy Engineering

Karabük University
04.2020 - Current

Captain Waiter

Layali Istanbul Cruise
03.2020 - 10.2022

Architecture - undefined

Nisantasi university
01.2018 - 01.2020

Hospitality Worker

Al Bayt al Halabi Restaurant
02.2017 - 01.2019
CMMP
ISACA
TOEFL
TÖMER
MOHAMAD HAMOUD ALHAMWIHospitality Position