Mo Alameddine
Den Haag
Summary
Business intelligence professional prepared to deliver impactful insights for business growth. Adept at transforming raw data into actionable strategies, relying on team collaboration to achieve objectives. Known for analytical skills and adaptability in dynamic environments.
Overview
13
13
years of professional experience
Work History
Business Consultant
business consultant
07.2024 - Current
- As a business consultant, I successfully designed and implemented a comprehensive reporting system that streamlined data collection and analysis, enabling real-time access to critical business insights
- This system enhanced decision-making by providing accurate, customizable reports and automating routine tasks to improve operational efficiency
- Ultimately, it supported strategic planning and ensured data-driven decision-making, delivering significant value and increased productivity for clients
Business Intelligence Manager
TechLab
01.2023 - 06.2024
- As a BI Manager, I am responsible for implementing a solid, clear BI strategy within the firm and suggesting areas of improvement
- Implemented 4 BI solutions to enhance sales tracking and customer insights, resulting in a 25% improvement in sales reporting accuracy
- Developed strategic plans focusing on customer segmentation and targeted marketing campaigns, leading to a 20% increase in customer retention
- Coordinated with developers and project managers to create advanced dashboards for real-time sales and marketing analytics, reducing report generation time by 40%
- Established 12 critical KPIs for monitoring customer acquisition and retention metrics, enhancing strategic decision-making processes
- Spearheaded the adoption of machine learning models for customer behavior prediction, resulting in a 15% increase in cross-sell opportunities
Business Intelligence Manager
FFM Online
04.2019 - 10.2022
- As a BI Manager, I am responsible for implementing a solid, clear BI strategy within the firm and suggesting areas of improvement
- Implemented 5 BI solutions, leveraging historical and real-time data to optimize marketing funnels and payment processes, increasing reporting efficiency by 30%
- Collaborated with directors to develop strategic marketing and sales plans based on predictive analytics, resulting in a 15% growth in quarterly revenue
- Led a cross-functional team to define and implement reporting requirements for marketing and payment data using real-time analytics, enhancing data accuracy by 20%
- Defined and standardized 10 key business KPIs, integrating historical and real-time data for improved performance tracking and decision-making for marketing and sales funnels
Business Intelligence Specialist
FFM Online
07.2018 - 03.2019
- As a BI Specialist, I am supporting the implementation of a solid, clear BI strategy within the firm and suggesting areas of improvement
- Supporting with the successful implementation of various BI Solutions
- Helping company directors to establish strategic plans and objectives for the company
- Working with BI manager, developers, and project managers to develop reporting requirements
- Defining a businesses’ KPI’s and reporting requirements
Research Consultant
BIAT Business Incubation Association
12.2016 - 06.2018
- As a research consultant, I provide input and analyses for a multi-focused project(s) mainly in SME development and Economic development implemented by BIAT through International Funding
- Conducted in-depth analyses for multi-focused projects on SME and economic development, leading to successful funding and implementation of 3 major initiatives
- Led the technical development of project proposals for UN and EU funding, securing €1,500,000 in grants for SME development projects
Business Consultant
Arab Transport Company
07.2016 - 12.2017
- As a consultant, I primarily support the company in expanding its business from full-time customs clearance/seasonal transportation to a full-solution company
- Serve customers both on the port side and the customs side to provide better service and satisfactory solutions
Business Development Consultant
International Rescue Committee
10.2016 - 11.2016
- As a consultant, I supported six women entrepreneurs in the Akkar region of North Lebanon, who are specialized in the textile industry
- Focused on helping them develop their businesses through financial analysis and strategic planning
Commercial Operations Analyst
UTC Fire & Security EMEA
12.2014 - 06.2016
- As a Commercial Operations Analyst, my main tasks include providing support to the Commercial team to facilitate the expansion of sales and ensure organic growth
- Calculating and advising on core KPIs and forecasting sales for the month, quarter, and year
- Managing orders by ensuring the available stock is correctly allocated to satisfy all orders
- Handling ad hoc orders exceeding a certain threshold by coordinating between several departments to turn the orders into sales
- Synchronizing the workflow within different departments (Sales, Supply Chain, Production, Legal, and Finance) to maintain steady sales growth and generate revenue
Business Analyst
CLIQ Digital
03.2013 - 10.2014
- As a Business Analyst, my main tasks include providing analytical support to the commercial and technical departments to facilitate the development of new products and processes
- Maintaining a high level of profitability for current projects
- Calculating and advising on core KPIs of the business while ensuring high-quality data for other departments
- Creating business cases and forecasting revenue for existing and new projects
- Handling ad hoc information and reporting requests while providing clear and easy-to-understand answers and recommendations
G&O Manager
CLIQ Digital
04.2012 - 02.2013
- As a G&O Manager, I am responsible for monitoring everything within the company related to gateways (and direct connections with operators), from both technical and commercial perspectives
- Daily monitoring of all countries/short codes (real-time traffic)
- Escalating issues (to both gateways and our internal Tech/IT team) in case of technical failures and downtimes
- Monitoring both daily and monthly traffic of all countries/short codes (Premium and bulk traffic)
Education
Master of Science - maritime economics and logisitcs, Shipping and Port Economics
Erasmus University Rotterdam
Rotterdam, Netherlands10-2011
BBA - Business Administration, Accounting and Finance, Project Management
University of Balamand
Lebanon02-2010
Skills
- TABLEAU 10
- BUSINESS OBJECTS
- SALESFORCECOM
- MS POWER BI
- MySQL
- Business analysis
- Presentation skills
- Business planning
- Project management
- Business intelligence analysis
- Operations management
- Report preparation
Languages
Arabic
Native language
English
Advanced
C1
French
Advanced
C1
Arabic
Proficient
C2
Dutch (A2 level)
Elementary
A2
Timeline
Business Consultant
business consultant
07.2024 - Current
Business Intelligence Manager
TechLab
01.2023 - 06.2024
Business Intelligence Manager
FFM Online
04.2019 - 10.2022
Business Intelligence Specialist
FFM Online
07.2018 - 03.2019
Research Consultant
BIAT Business Incubation Association
12.2016 - 06.2018
Business Development Consultant
International Rescue Committee
10.2016 - 11.2016
Business Consultant
Arab Transport Company
07.2016 - 12.2017
Commercial Operations Analyst
UTC Fire & Security EMEA
12.2014 - 06.2016
Business Analyst
CLIQ Digital
03.2013 - 10.2014
G&O Manager
CLIQ Digital
04.2012 - 02.2013
Master of Science - maritime economics and logisitcs, Shipping and Port Economics
Erasmus University Rotterdam
BBA - Business Administration, Accounting and Finance, Project Management
University of Balamand
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