Mirelva Pinas

• Having my own online business where I offer health products
• Reached 4K+ social media followers by posting strategic and quality content.
• Harnessed 10 years experience within retail to drive market expansion.
• Launched new products with detailed marketing plans.

Assisting and guiding difficult teenagers with a variety of duties.

Young Lady’s living in a shelter together where they are guided by social workers 24/7 who help them to be better in life. Helping these ladies between the age of 13 and 19 overcome drugs addiction, alcohol addiction, Mental health and guiding them to be more positive in life. We teach them the importance of hygiene and helping them in keeping safe every day. The goal is to help these young lady’s in becoming independent so they can eventually be able to work and live on their own.

Daily Tasks:

Write and read Reports, Handover before and after working hours, Administration, Schedule meeting and appointments and Safeguarding.

• Created positive relationships with clients through practical support and companionship, improving overall quality of life.
• Updated doctors and family members on client progress.
• Safely transported and accompanied clients to appointments and activities.
• Operated bed hoists and transfer boards to assist patients with daily routines.
• Administered medication with rigorous planning and recordkeeping.
• Assisted clients with daily household cleaning, laundry and food preparation.
• Aided clients with bedtime routines, washing and dressing.
• Completed shopping whilst responsibly managing budget.

• Enhanced new product awareness by posting engaging images to company websites and social media accounts.
• Guided team activities by offering actionable feedback to drive development and improvement.
• Tracked industry and consumer trends to identify opportunities to boost sales.
• Oversaw budget management to keep to financial targets.

• Guaranteed compliance with established legal requirements regarding policies, specifications and standards.
• Oversaw correct pricing, functioning and display of items put up for sale.
• Organised contents of storage area to improve inflow and outflow of stored items.
• Set up counter and organised stands for merchandise display areas to attract attention of prospective customers.
• Recommended and provided personal advice on pieces of jewellery based on customer needs and preferences.
• Resolved customer inquiries for returns , exchange of merchandise or refunds following organisational guidelines.
• Kept store clean and tidy to make customers feel comfortable and welcome.

• Delivered consistently excellent customer service to guarantee positive company experiences.
• Collaborated well with other customer agents to deliver consistent service across various platforms.
• Acted as first point of contact for customer issues and queries.
• Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
• Documented recurring requests, enquiries and complaints, communicating findings and potential corrective action to line manager.

Cashier duties, provide customer service, stock management.

• Served beverages and food items and answered questions about such offerings to passengers during flights.
• Operated in compliance with all airline and aviation regulations, ensuring complete compliance with safety and security procedures.
• Reassured and comforted passengers during turbulent flights and unavoidable delays.

• Managed commercial and private accounts with tailored advice according to bespoke booking needs.
• Verified and documented driver information to quickly complete booking transactions.
• Valeted cars between customers to achieve excellent cleanliness and condition.

• Delivered front of house duties with warm and professional manner.
• Kept reception area clean and neat to give visitors positive impression of the company.
• Answer telephone calls, compiling detailed notes and promptly forwarding as required.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.