Traveling, reading and family
Miranda De Kraker
HR Specialist
Terneuzen
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration and consensus across company environments.
Overview
22
22
years of professional experience
12
12
years of post-secondary education
5
5
Languages
Work History
Global Client Relations Manager
Atlas Professionals
Vlissingen
01.2023 - Current
- Collected and logged client feedback about service experience to identify areas for improvement.
- Informed customers of additional services offered by the company to develop opportunities for sales revenue.
- Developed plans to build client relations.
- Partnered with HR, Marketing and Operational departments and confirmed fulfillment of client needs.
- Completed client surveys and service reviews to identify areas for improvement.
- Achieved main targets and KPI's set by management.
- Alerted salesteam to opportunities for future sales.
Team Leader Renewables
Atlas Professionals
Vlissingen
01.2020 - 01.2023
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Mentored and guided employees to foster proper completion of assigned duties.
Recruiter / Accountmanager Renewables
Atlas Professionals
Vlissingen
02.2018 - 01.2020
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Operated and maintained applicant tracking and candidate management systems.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Collaborated with hiring managers to understand job requirements and expectations.
- Consulted businesses on successful recruiting and retention practices to help minimize turnover.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Developed recruiting strategies to identify qualified candidates and build network.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Advised managers on best practices to maintain compliance with applicable laws.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
Recruitment Specialist
Manpower Group
Terneuzen
01.2017 - 02.2018
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Hired employees and initiated new hire paperwork process.
Customer Service Consultant
I.C.C.
Terneuzen
06.2006 - 01.2017
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
Team Leader Vlissingen/ Terneuzen
MainTec Contracting B.V.
Terneuzen
12.2001 - 05.2006
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Education
VWO - Gymnasium
Petrus Hondius Lyceum
Terneuzen, Nederland 09.1987 - 05.1993
Offshore Wind Course
DOB Acadamy
Delft 01.2018 - 12.2018
HR Modules
E-learnings Good Habitz
01.2018 - Current
Skills
Team leadership and collaboration
Account management
Conflict Resolutions
Project Management
Microsoft Office Suite
Interpersonal and client communications
Relationship cultivation and retention
Client satisfaction-driven
Coaching and mentoring
Strategic account development
Interests
Timeline
Global Client Relations Manager
Atlas Professionals
01.2023 - Current
Team Leader Renewables
Atlas Professionals
01.2020 - 01.2023
Recruiter / Accountmanager Renewables
Atlas Professionals
02.2018 - 01.2020
Offshore Wind Course
DOB Acadamy
01.2018 - 12.2018
HR Modules
E-learnings Good Habitz
01.2018 - Current
Recruitment Specialist
Manpower Group
01.2017 - 02.2018
Customer Service Consultant
I.C.C.
06.2006 - 01.2017
Team Leader Vlissingen/ Terneuzen
MainTec Contracting B.V.
12.2001 - 05.2006
VWO - Gymnasium
Petrus Hondius Lyceum
09.1987 - 05.1993