Minhaj Arshad
Glasgow
Summary
Dynamic professional with over four years of experience, excelling in customer service, digital marketing, and strategic problem-solving. Expertise in enhancing customer satisfaction and driving visibility through effective SEO strategies and marketing plans. Proven ability to lead teams, recruit top talent, and resolve complex issues, contributing to improved operational efficiency. Passion for building client relationships and delivering tailored solutions in diverse environments. Committed to continuous learning and professional development.
Overview
2
2
years of professional experience
Work History
SEO Executive
Human Global
03.2022 - 12.2022
- Conducted comprehensive technical audits of website, identifying and implementing optimization strategies to enhance search engine performance.
- Provided actionable recommendations to grow organic traffic and improve online visibility, resulting in an increase in site audience engagement.
- Designed and executed innovative marketing campaigns aligned with departmental goals, driving measurable growth in brand reach and awareness.
- Proactively resolved customer inquiries, boosting overall customer satisfaction and retention.
Customer Service Manager
Human Global
03.2021 - 03.2022
- Recruited and mentored high-performing teams, fostering a collaborative environment that improved operational efficiency and team productivity.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Optimized staff scheduling and resource allocation to meet dynamic customer demands, achieving operational targets within budget constraints.
- Developed and implemented service improvement plans, resulting in enhanced customer satisfaction and loyalty.
Customer Success Manager
Traventure Club
10.2020 - 03.2021
- Designed and managed personalized travel plans tailored to diverse customer preferences and budgets, ensuring exceptional customer satisfaction.
- Strategically upsold hotel services and add-ons, boosting overall revenue while enhancing customer experience.
- Implemented a data-driven digital marketing strategy that significantly expanded customer reach across the southern and central regions of Pakistan through targeted landing pages, influencer partnerships, and social media campaigns.
- Developed and executed a comprehensive customer retention strategy, incorporating post-travel follow-ups, trust-building initiatives, and loyalty programs to increase repeat business and long-term customer engagement.
Education
Master of Arts - Digital Marketing
University of The West of Scotland
London01-2024
BBA - Finance
University of Central Punjab
Lahore03-2022
Skills
- Customer Service
- Communication
- Leadership
- Digital Marketing
- Cultural Activities
- Project Budgeting
- Travel Advisory
- Marketing
- Search Engine Optimization
- Customer Demand Planning
- Customer Satisfaction
- Business Administration
- Adobe Photoshop
- Adobe Photoshop Lightroom
- Photography
- Strategic Thinking
- Problem Solving
Languages
Urdu
Native language
English
Proficient
C2
Timeline
SEO Executive
Human Global
03.2022 - 12.2022
Customer Service Manager
Human Global
03.2021 - 03.2022
Customer Success Manager
Traventure Club
10.2020 - 03.2021
Master of Arts - Digital Marketing
University of The West of Scotland
BBA - Finance
University of Central Punjab
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