Mindy Zhang
Senior Operation Specialist | Supply Chain Planner | Account Executive
Amsterdam
Summary
Detail-oriented professional with strong organizational and problem-solving skills, able to manage complex projects effectively. 6+ years of experience in streamlining processes, and a proven track record in a fast-paced environment.
Overview
6
6
years of post-secondary education
2025
2025
years of professional experience
Skills
Microsoft Office
undefinedWork History
Senior Operations Specialist
Aero Express B.V.
9 2022 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established clear communication channels between departments, fostering collaboration on shared goals, and accelerating problem resolution times.
- Led the development and implementation of an ERP system, bridging the gap between the IT department and system users, including clients and internal employees.
- Developed and enforced Standard Operating Procedures (SOPs) to streamline processes and enhance productivity.
- Performed in-depth data analysis and generated actionable reports, providing stakeholders with insights to facilitate data-driven decision-making.
- Established and nurtured strong, long-term relationships with major Chinese e-commerce clients, including Shein and Temu.
Business Operations Manager
Xiao's Import & Export B.V.
10.2020 - 08.2022
- Led the digital transformation project, including the development of a website and platform, resulting in a 30% revenue increase and a 60% reduction in labor costs.
- Optimized e-commerce fulfillment strategies, minimizing costs while maximizing profits, and enhancing customer satisfaction.
- Implemented streamlined shipping and logistics processes, significantly improving order fulfillment and delivery times.
Supply Chain Management Intern
Richemont - Montblanc
09.2019 - 02.2020
- Collaborated closely with the marketing and sales departments to successfully plan and execute key operations and marketing initiatives, including the annual staff sale, and the Christmas VIP party, ensuring smooth coordination and successful event outcomes.
- Analyzed statistical data, maintained daily supply and sales reports, advised supply chain managers, and sales managers in decision-making processes.
Rooms Division Supervisor
Amsterdam Marriott Hotel
9 2016 - 8 2018
- Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
- Evaluated housekeeping employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.
Education
Master of Science - Digital Business And Innovation
Nyenrode Business University
Breukelen 05.2018 - 03.2020
BBA - International Hospitality Management
NHL Stenden University of Applied Sciences
Leeuwarden, Netherlands 05.2013 - 06.2017
Languages
Chinese (Mandarin)
Proficient
C2
English
Advanced
C1
Dutch
Intermediate
B1
Interests
Cooking
Volunteer Work
Party and Event Planner
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certifications
- Bedrijfshulpverlening (BHV)
- Basic Skills Internal Auditing
- Junior Customs Broker Diploma (Evofenedex)
- Initial Air Cargo Employee
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