Summary
Overview
Work History
Education
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Timeline
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Mindy Zhang

Mindy Zhang

Amsterdam

Summary

Detail-oriented professional with strong organizational and problem-solving skills, able to manage complex projects effectively. 5+ years of experience in streamlining processes, and a proven track record in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

Senior Operations Specialist

Aero Express B.V.
Rozenburg
9 2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established clear communication channels between departments, fostering collaboration on shared goals and accelerating problem resolution times.
  • Led the development and implementation of an ERP system, bridging the gap between the IT department and system users, including clients and internal employees.
  • Developed and enforced Standard Operating Procedures (SOPs) to streamline processes and enhance productivity.
  • Performed in-depth data analysis and generated actionable reports, providing stakeholders with insights to facilitate data-driven decision-making.
  • Optimized import customs clearance and logistics operations, achieving substantial efficiency improvements through strategic process control.

Sales and Operations Manager

Xiao's Import & Export B.V.
Urk & Amsterdam
10.2020 - 08.2022
  • Led the digital transformation project, including the development of a website and platform, resulting in a 30% revenue increase and a 60% reduction in labor costs.
  • Optimized e-commerce fulfillment strategies, minimizing costs while maximizing profits, and enhancing customer satisfaction.
  • Analyzed sales data and market trends to drive data-informed decisions on product assortment and pricing.
  • Implemented streamlined shipping and logistics processes, significantly improving order fulfillment and delivery times.

Supply Chain Management Intern

Richemont - Montblanc
Amsterdam
09.2019 - 02.2020
  • Collaborated closely with the marketing and sales departments to successfully plan and execute key operations and marketing initiatives, including the annual staff sale, and the Christmas VIP party, ensuring smooth coordination and successful event outcomes.
  • Analyzed statistical data, maintained daily supply and sales reports, advised supply chain managers, and sales managers in decision-making processes.
  • Collaborated with sales and marketing teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.

Rooms Division Supervisor

Amsterdam Marriott Hotel
Amsterdam
09.2016 - 08.2018
  • Provided exceptional guest experiences by addressing complaints promptly and offering personalized solutions to meet their needs.
  • Evaluated housekeeping employee performance regularly, providing constructive feedback and recognizing top performers through appropriate rewards and incentives.

Education

Master of Science - Digital Business And Innovation

Nyenrode Business University

BBA - International Hospitality Management

NHL Stenden University of Applied Sciences

Languages

Chinese (Mandarin)
Proficient
C2
English
Advanced
C1
Dutch
Intermediate
B1

Timeline

Sales and Operations Manager

Xiao's Import & Export B.V.
10.2020 - 08.2022

Supply Chain Management Intern

Richemont - Montblanc
09.2019 - 02.2020

Rooms Division Supervisor

Amsterdam Marriott Hotel
09.2016 - 08.2018

Senior Operations Specialist

Aero Express B.V.
9 2022 - Current

Master of Science - Digital Business And Innovation

Nyenrode Business University

BBA - International Hospitality Management

NHL Stenden University of Applied Sciences

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Mindy Zhang