Mina Beshai
scandicci
Summary
Seasoned in enhancing guest experiences at prestigious venues like Hotel Marriott, I excel in customer service and guest relations, alongside a robust knowledge of food safety standards. My background includes streamlining service operations and elevating dining experiences, showcasing my problem-solving prowess and linguistic versatility in Italian, Arabic, and English.
bring a unique blend of hands-on experience in restaurants, hotels, and event management. My ability to adapt, problem-solve, and provide top-tier service allows me to thrive in dynamic environments. I am eager to contribute my skills and dedication to a team that values excellence and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Content Moderator
TikTok
Amsterdam
10.2022 - 10.2023
- Monitored and moderated content to ensure compliance with platform policies.
- Managed reports and interacted with the review team.
- Analyzed trends and assessed sensitive content.
Extra Waiter
Excelsior
Florence
06.2022 - 07.2022
- Assisted in managing exclusive events and dining service.
- Advised guests on wine pairings and menu selections.
- Collaborated with the kitchen team to ensure flawless service.
Night Receptionist
StChristopher
Amsterdam
11.2021 - 06.2022
- Managed reservations and guest check-ins.
- Supervised overnight check-in and check-out procedures.
- Resolved guest issues and provided customer support.
Extra Waiter | Hotel Marriott, Rome | 2016 - 2017
Hotel Marriott
Rome
05.2017 - 05.2018
- Provided service during high-end events and banquets.
- Assisted in managing the hotel's restaurant.
- Organized table settings and welcomed guests.
Education
Bachelor of Arts - Specialized in Graphic And Visual design
Accademy of The Fine Art of Rome
Rome10-2021
BBA - Marketing All Around
Digital Coach
Milan03-2021
Skills
- Customer service and guest relations
- Table service and reservations management
- Knowledge of HACCP food safety standards
- Expertise in wines and food pairings
- Problem-solving and ability to work under pressure
- Experience in kitchen operations and table service
- Languages: Italian (native), Arabic (native) English (good), French (basic), Spanish (good)
Languages
French
First Language
Timeline
Content Moderator
TikTok
10.2022 - 10.2023
Extra Waiter
Excelsior
06.2022 - 07.2022
Night Receptionist
StChristopher
11.2021 - 06.2022
Extra Waiter | Hotel Marriott, Rome | 2016 - 2017
Hotel Marriott
05.2017 - 05.2018
Bachelor of Arts - Specialized in Graphic And Visual design
Accademy of The Fine Art of Rome
BBA - Marketing All Around
Digital Coach
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