Miguel Angel Ovalle Velazquez
Monterrey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT leader position. Ready to help team achieve company goals. Insightful Information Technology Manager with [Number] years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Team Lead
Pak2go Logistics
05.2017 - 07.2023
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Generated reports to track performance and analyze trends.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
- Offered assistance in implementing and developing training programs.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Assigned tasks to IT personnel and junior module staff, delegating work orders based on individual employee proficiencies.
- Provided personalized end-user training, offering education via in-person and online courses.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
- Analyzed project performance data to identify areas of improvement.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Supported implementation of warehouse management system software applications to enable centralized management of tasks.
- Communicated regularly with customers concerning data exchange and technology integration.
- Oversaw development and implementation of improvements to support and network operations.
- Cultivated warm relationships with regular customers.
- Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
- Designed and implemented system security and data assurance.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Monitored system performance and responded to alerts.
- Implemented network security measures to minimize data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Identified and immediately resolved issues with network devices.
- Performed risk analyses to identify appropriate security countermeasures.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Participated in creation of device hardening techniques and protocols.
- Analyzed network traffic and system logs to detect malicious activities.
- Monitored use of data files and regulated access to protect secure information.
- Worked with other teams to enforce security of applications and systems.
- Reviewed operating budgets periodically to analyze trends affecting budget needs.
- Executed financial controls, procedures, systems and forecasting techniques to evaluate budget status.
- Analyzed revenues, expenditures and cash management.
- Directed preparation of regular and special budget reports to interpret budget directives and establish policies for execution.
- Complied with established internal controls and policies.
- Utilized financial software to prepare consolidated financial statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Gathered data from multiple sources to research economic indicators, analyze key metrics and track industry trends.
- Used pivot tables to update AR aging reports on weekly basis.
Specialist, IT Application Management
Forza Steel S.A. de C.V
08.2013 - 03.2017
- Documented and maintained technical specifications for SAP applications.
- Trained and mentored junior staff on SAP system operations and functionality.
- Configured and customized SAP modules to align with client business processes.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Executed and managed over [Number] successful SAP implementation projects for large enterprises.
- Designed interconnectivity architectures for SAP products to communicate with cloud-based solutions such as AWS and [Type].
- Conducted research and analysis to determine current and future SAP trends.
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
- Coordinated deployments of new software, feature updates and fixes.
- Analyzed work to generate logic for new systems, procedures and tests.
- Tested and deployed scalable and highly available software products.
- Designed and developed analytical data structures.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Designed and implemented scalable applications for data extraction and analysis.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Translated technical concepts and information into terms parties could easily comprehend.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Estimated work hours and tracked progress using Scrum methodology.
- Inspected equipment, assessed functionality and optimized controls.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Optimized dust, temperature and humidity controls for installed systems.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Coordinated with HR personnel to verify accuracy and completeness of employee information.
- Developed and implemented payroll procedures to streamline workflow.
- Coordinated resolution of payroll discrepancies.
SAP Consultant
Xamai S.A de C.V/ Bexap S.A. de C.V./Tesselar S.a de C.V
09.2005 - 07.2013
- Configured and customized SAP modules to align with client business processes.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Conducted research and analysis to determine current and future SAP trends.
- Applied widely accepted SAP best practices to [Product or Service] implementation, providing rapid onboarding.
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Executed and managed over [Number] successful SAP implementation projects for large enterprises.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Analyzed work to generate logic for new systems, procedures and tests.
- Corrected, modified and upgraded software to improve performance.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Tested and deployed scalable and highly available software products.
- Conducted data modeling, performance and integration testing.
- Inspected equipment, assessed functionality and optimized controls.
- Built databases and table structures for web applications.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Optimized dust, temperature and humidity controls for installed systems.
- Developed next generation integration platform for internal applications.
- Estimated work hours and tracked progress using Scrum methodology.
- Tested functional compliance of company products.
- Designed and implemented scalable applications for data extraction and analysis.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Analyzed business reports for prompt communication, follow-up and ongoing support.
- Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
- Documented analysis results and provided performance improvement feedback.
- Created optimal technical solutions to user needs with in-depth system analysis.
- Coordinated with project management on database development timelines.
- Administered, supported, and monitored databases by proactively resolving database issues and maintaining servers.
- Developed and updated databases to handle customer data.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
Education
Bachelor of Accountancy Financial - Financial Planning
Universidad Del Norte
Monterrey Nuevo Leon05.2012
Languages - Teaching French As A Second Or Foreign Language
Normal Superior Moises Saenz Garza
Monterrey Nuevo Leon2002
Skills
- Teambuilding
- Flexible and Adaptable
- Attention to Detail
- Good Telephone Etiquette
- Critical Thinking
- Planning and Coordination
- Problem-Solving
- MS Office
- Active Listening
- Analytical and Critical Thinking
- Dependable and Responsible
- Teamwork and Collaboration
- Clerical Support
Accomplishments
- Supervised team of 5 staff members.
- Resolved product issue through consumer testing.
- Achieved SLA tickets by introducing helpdesk for IT team
- Achieved savings by completing different strategies of new architect AWS.
- Achieved successful projects SAP implements
Certification
- Completed Coursework: Certificate SAP Business ONE 2005
- Completed Coursework: SQL 2006
- Completed Coursework: SAP All in ONE FICO 2009
- Completed Coursework: Cybersecurity 2019
- Completed Coursework: Networks 2017
- Completed Coursework: Tableau BI 2014
- Completed Coursework: Negotiations suppliers 2011
- Completed Courseowork: Certificate ITIL 2022
ITIL
Im start to study a year ago and also I have my certificate as a specialist IT partner.
is a great knowledge to learn about good practices in IT process.
Additional Information
I appreciate any opportunity to share my knowledge, to have the also implement any technology to get better result in any company.
Languages
Spanish
Advanced (C1)
English
Upper intermediate (B2)
French
Beginner (A1)
Timeline
IT Team Lead
Pak2go Logistics
05.2017 - 07.2023
Specialist, IT Application Management
Forza Steel S.A. de C.V
08.2013 - 03.2017
SAP Consultant
Xamai S.A de C.V/ Bexap S.A. de C.V./Tesselar S.a de C.V
09.2005 - 07.2013
Bachelor of Accountancy Financial - Financial Planning
Universidad Del Norte
Languages - Teaching French As A Second Or Foreign Language
Normal Superior Moises Saenz Garza
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