Mihail Marinov
Cheltenham,Gloucestershire
Overview
13
13
years of professional experience
Work history
Courier
TNM Solutions
Gloucester
2020.03 - Current
- Consistently met high customer expectations through efficient, accurate delivery service and 100% delivery attempts.
- Operated with safety and skill to avoid accidents or delivery delays, protecting both company and customer interests.
- Communicated with all partners, including dispatchers, upper management and colleagues.
- Keeping 100% positive company image
- Processed paperwork accurately to avoid misplacement of goods.
Lead Driver
Seehra Transport
Droitwich Spa, Worcestershire
2020.10 - 2021.03
- Keeping FDDS above 99.50%
- Control and monitor daily operation to meet and exceed company goals.
- Addressed customer issues to ensure swift and successful resolution.
- Improved productivity initiatives, coordinating itinerary and scheduling appointments.
- Assessed drivers performance on daily basis leading to improvement in first time delivery success and targets above 99.20%
- Have completed daily vehicle safety checks
Courier Driver
ATA Couriers
Droitwich, Worcestershire
2017.06 - 2020.01
- Have taught new starters to become successful DA`s and retrained long time standing drivers who under perform .
- Performed safety inspections to ensure working order of vehicle and reduce risk of road accidents.
- Completed daily inspection checklist before first delivery of day.
- Fostered positive working relationships with customers by responding to questions and concerns.
Owner Driver Franchise
DPD Group
Gloucester
2016.03 - 2018.07
- Daily 100% Pre departure
- Managed busy pickup and delivery schedules, consistently meeting time framed deadlines.
- Arranged for cover drivers when required.
- Maintained detailed, precise drivers log in line with current regulations.
- Operated with safety and skill to avoid accidents or delivery delays, protecting both company and customer interests.
- Maintained optimal vehicle road condition
Lead Driver
AHC Couriers
Bristol Avonmouth
2015.06 - 2016.03
- Assisted recruitment staff with recruitment events.
- Screened applicant CVs and coordinated both phone and in-person interviews.
- Assisted with event planning, including associated travel and logistical arrangements.
- Managed documentation of completed work and training on new starter drivers. Successfully Managed up to 50 drivers on daily basis.
- Vehicles safety checks and logs and communicate with team of couriers and clients to make sure all shipments are received by customer on first time delivery attempt.
- Ensure Couriers get support needed.
Lead Driver
Onshore Logistics
Bristol
2014.03 - 2015.06
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Coordinated with 25 team members and remained flexible in work scheduling.
- Delivered outstanding customer care and performance
- Interacted with customers and stakeholders.
Manager on Duty
Domino`s Pizza
Tewkesbury, Gloucestershire
2011.11 - 2014.02
- Reduced labour cost by 14 % by effectively planning ahead .
- Reduced employee turnover by 30% through regular team and personal meetings .
- Reduced average contract expenses by 10% through negotiations with vendors.
- Hired, trained, tasked and evaluated food handlers and shift managers staff.
- To implement process development and improvement in areas of cost, quality and customer service.
- Demonstrate knowledge and application of HACCP principles.
- Demonstrates ability to prioritize activities in order to meet business critical time lines.
- Control and manage Health and Safety and Food Safety at premises
Education
High School Diploma - Automation and Electronics
Professor Asen Zlatarov
Pleven, Bulgaria05.2005
Skills
- Cost reduction strategies
- Budgeting and forecasting
- Understanding of HACCP principles
- Process improvement
- Performance evaluations
- Detail-orientated
- Work flow planning
- Process improvement
- Warehouse and manufacturing operations
- Workflow analysis
References
References available upon request
Timeline
Lead Driver
Seehra Transport
2020.10 - 2021.03
Courier
TNM Solutions
2020.03 - Current
Courier Driver
ATA Couriers
2017.06 - 2020.01
Owner Driver Franchise
DPD Group
2016.03 - 2018.07
Lead Driver
AHC Couriers
2015.06 - 2016.03
Lead Driver
Onshore Logistics
2014.03 - 2015.06
Manager on Duty
Domino`s Pizza
2011.11 - 2014.02
High School Diploma - Automation and Electronics
Professor Asen Zlatarov