Miguel Roque
Quinta do Conde,Portugal
Summary
Highly organized professional with strong communication and social skills, adept at active listening and perspective-taking to analytical judgement. Demonstrates expertise in task management and data analysis utilized daily to drive efficiency and prevent focus on problems while proactively seeking solutions. A self-taught individual committed to acquiring new knowledge and skills, with a career goal of leveraging these competencies to address challenges and deliver impactful results.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work History
Content Reviewer, FLM back up and Data Analyst
Teleperformance Portugal
Lisboa, Portugal
05.2020 - 05.2025
- Content Reviewer and Moderator for Video-based Social Media in User Content and Advertisements.
- Point of Contact with additional staff teams like WFM, QAs, Client, and team Managers acting as assistance to First Line Managers throughout daily shifts lacking First Line Managers schedule.
- Data Analysis intended for early detection of issues at work and swift resolution.
- Currently moving towards FLM and WFM position.
Multimedia
Free-Lancer
09.2012 - 05.2025
- Produced and edited a range of images, including logos and event invitations.
Designed effective promotional assets, such as flyers, menus, and posters.
Crafted tailored visuals to meet specific project requirements.
Customer Service Representative
Teleperformance Portugal
Lisboa, Portugal
12.2018 - 05.2020
- Customer Support in Video Game Project across multiple titles including: Clash of Clans, Brawl Stars, Hay Day and others.
- Different communication demands and development, arising from the various communities each game engaged ranging from young teens to competitive adults to casual and wealthy elderly.
Internship
Gráfica iPrint
Lisboa, Portugal
01.2017 - 04.2017
- Learning and Assistance in Production of physical media in Multimedia, including Outdoors, Vinyl, Flyers and Stamping on T-Shirts.
Internship
Écranvia
Casal do Marco, Portugal
03.2016 - 06.2016
- Learning and assisting in production of various physical media in multimedia, including outdoors, vinyl, flyers.
Internship
Nuno Monteiro Fotografia
Seixal, Portugal
06.2015 - 07.2015
- Assistant for Professional Photography Assignments and Capture/Recording Videos.
- Edited professional photography using Lightroom and Photoshop to enhance visual quality.
Performed basic video editing to produce engaging content.
Education
Participation in World Skills 2016 - Animation 2D/ - Multimedia
WorldSkills
05.2016 - 05.2016
Professional Multimedia Technician Course - General Skills, Professional Multimedia Skills
Instituto do Emprego e Formação Profissional
10.2014 - 04.2017
Skills
- Good Communication and Social skills
- Active listening, perspective-taking with analytical judgment
- Organized
- Task Management focus
- Self taught and seeker of lacking knowledge/skills
- Data Analyzing
- Preventing focus towards problems
- Eager to find solutions to possible issues
- Excel spreadsheet management, used daily
sections.external_links.name
Languages
Portuguese
Native
English
Advanced (C1)
Spanish
Elementary (A2)
Personal Information
- Title: Operations Customer Expert I
- Date of birth: 10/01/92
- Gender: Male
- Nationality: Portuguese
Timeline
Content Reviewer, FLM back up and Data Analyst
Teleperformance Portugal
05.2020 - 05.2025
Customer Service Representative
Teleperformance Portugal
12.2018 - 05.2020
Internship
Gráfica iPrint
01.2017 - 04.2017
Participation in World Skills 2016 - Animation 2D/ - Multimedia
WorldSkills
05.2016 - 05.2016
Internship
Écranvia
03.2016 - 06.2016
Internship
Nuno Monteiro Fotografia
06.2015 - 07.2015
Professional Multimedia Technician Course - General Skills, Professional Multimedia Skills
Instituto do Emprego e Formação Profissional
10.2014 - 04.2017
Multimedia
Free-Lancer
09.2012 - 05.2025
Similar Profiles
AKSHAY NAIQUEAKSHAY NAIQUE
Operations Customer Expert I at Teleperformance PortugalOperations Customer Expert I at Teleperformance Portugal
BENJAMIN HUGGETTBENJAMIN HUGGETT
ENGLISH CUSTOMER REPRESENTATIVE at TELEPERFORMANCE PortugalENGLISH CUSTOMER REPRESENTATIVE at TELEPERFORMANCE Portugal
Ruth CampbellRuth Campbell
Customer Service Representative at Teleperformance PortugalCustomer Service Representative at Teleperformance Portugal
Abneris MoralesAbneris Morales
Bartender at KCS ENTERPRISES LLCBartender at KCS ENTERPRISES LLC
Teresa Alexandra Álvares CasaisTeresa Alexandra Álvares Casais
Entrepreneur at Development of iman devices based on target pointsEntrepreneur at Development of iman devices based on target points