Miguel Monteiro
Portoo
Summary
Logistics and customer support specialist with 4 years of experience in Portugal and the Netherlands. Focused on optimizing processes and enhancing service quality through collaboration and innovation. Fluent in Portuguese, English, and Spanish, with strong skills in Microsoft Office. Prepared to drive organizational success in a dynamic role.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Customer Support
META
12.2023 - Current
- Delivered direct customer support, efficiently handling inquiries and resolving issues to ensure high satisfaction.
- Managed the RMA process, coordinating repairs and maintenance to enhance service quality.
- Collaborated with logistics teams to keep customers informed about order status, ensuring timely deliveries.
Customer Solutions Specialist
AAEON Technologies
07.2022 - 11.2023
- Provided hands-on support to customers, accurately responding to product inquiries and order-related issues.
- Worked closely with shipping partners to expedite deliveries, resulting in improved customer satisfaction.
Technical Customer Support
Prodrive Technologies
01.2021 - 06.2022
- Provided technical support to customers, troubleshooting system and equipment issues to enhance user experience.
- Conducted quality checks to ensure compliance with product standards and improve customer satisfaction.
- Engaged customers to understand their technical feedback for product improvement.
Education
MBO - IT Equipment Management
Padrão Da Légua
09.2015 - 06.2018
Skills
- Technical support
- Customer communication
- Problem solving
- Technical Knowledge
- Teamwork
- Team collaboration
- Adaptability
- Communication Skills
Languages
Portuguese
First Language
English
Proficient
C2
Spanish
Advanced
C1
Italian
Elementary
A2
Language
Portuguese (Native), English (C1), Spanish (C1)
Timeline
Customer Support
META
12.2023 - Current
Customer Solutions Specialist
AAEON Technologies
07.2022 - 11.2023
Technical Customer Support
Prodrive Technologies
01.2021 - 06.2022
MBO - IT Equipment Management
Padrão Da Légua
09.2015 - 06.2018