MICHELLE LOPEZ
Olongapo,Philippines
Summary
Customer support professional with hands-on experience resolving order issues, answering inquiries, and guiding customers through step-by-step troubleshooting. Builds rapport, keeps accurate transaction and case records, and supports service quality through clear communication across phone, chat, email, and drive-thru channels.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Contractor/Voice agent
Presto
04.2023 - Current
- Assisted customers with orders and resolved issues in drive-thru using AI, enhancing customer experience.
- Rendered excellent services to clients to ensure their satisfaction in a timely manner.
- Developed rapport with clients, fostering positive relationships and trust.
- Maintained accurate records of transactions, orders, and client correspondence to support efficient service delivery.
- Train newly hired agents in nesting and onboarding period and familiarize the order process.
Customer Service Representative
TaskUs
07.2019 - 07.2022
- Responded to customer enquiries through email, online chat, and phone support.
- Resolved customer concerns and complaints, providing exceptional solutions to enhance satisfaction.
- Assisted customers with order processing and fulfilment.
- Provide step-by-step troubleshooting assistance based on customer concerns.
- Identify and report recurring customer issues for further action and resolution.
- Moderated and edited content, created files, and completed tasks to meet client requirements.
Education
Bachelor of Sciene - Accountancy
University of the East Manila
Manila11-2018
Senior High School - Accountancy, Business, and Management)
Sto. Niño Academy, Incorporated
Bocaue03-2018
Skills
- Order processing
- CRM software
- Chat support
- Order fulfilment support
- Order fulfilment
- Record keeping
- Case documentation
- Customer service
- Great communicator
Language
English
Filipino
Accomplishments
- Senior High School Academic Honor
- S.Y 2016-2018
- Junior High School Academic Honor
- S.Y 2011-2013, 2014-2016
- JPJA Member (Junior Philippine Institute of Accountants)
- 2018
Timeline
Contractor/Voice agent
Presto
04.2023 - Current
Customer Service Representative
TaskUs
07.2019 - 07.2022
Bachelor of Sciene - Accountancy
University of the East Manila
Senior High School - Accountancy, Business, and Management)
Sto. Niño Academy, Incorporated