MICHELLE JANSEN
Hilversum
Summary
Results-driven Service Contract Manager with a passion for leadership, continuous improvement, and exceptional customer service. Proven ability to tackle challenges and fearlessly explore new opportunities. Achieved remarkable success in pushing boundaries and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Service Contractmanager BeNe
Vanderlande
10.2023 - Current
- Contract Management: implementing, managing, analyzing, and optimizing service contracts to ensure they meet customer needs and company standards.
- Customer Relations: acting as the primary point of contact for clients on tactical and operational issues, building and maintaining strong customer relationships.
- Issue Resolution: identifying and implementing improvements in service delivery, and managing high-profile incidents or crisis situations if they arise.
- Procurement and Negotiation: procuring services from external suppliers and negotiating terms to support contract execution.
Management Trainee Contract Logistics
Kühne+Nagel
09.2021 - 09.2023
- Supervisor E-Commerce customer leading a team of 15-30 people.
- Project lead of two projects in the Healthcare sector leading a team of four people each.
- Stock consultant perishables customer.
- Business controlling support Healthcare customer.
- Engineering & Continues improvement projects for various B2B customers.
Service-employee • Shift Leader
Bar Lempicka
Amsterdam
02.2020 - 10.2020
- Supervised staff of seven, focusing on exceptional customer support.
Supervisor
Holy Bakery
Amsterdam
02.2019 - 07.2010
- Coordinating and guiding a small team of four to maintain operational consistency.
Education
Master's degree - Business with International Management
Northumbria University
Amsterdam09.2021
BBA - International Business And Languages
Amsterdam School of International Business
Amsterdam07-2020
Skills
Planning and Organizational Skills
Communication Skills
Negotiation and Contract Management Skills
Customer Relationship Management
Entrepreneurial Mindset
Time Management
Teamwork
Continuous Improvement
References
References available upon request.
Timeline
Service Contractmanager BeNe
Vanderlande
10.2023 - Current
Management Trainee Contract Logistics
Kühne+Nagel
09.2021 - 09.2023
Service-employee • Shift Leader
Bar Lempicka
02.2020 - 10.2020
Supervisor
Holy Bakery
02.2019 - 07.2010
Master's degree - Business with International Management
Northumbria University
BBA - International Business And Languages
Amsterdam School of International Business
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