Overview
Work History
Education
Certification
Timeline
Generic

Michelle Ennis

Mount Pearl

Overview

30
30
years of professional experience
1
1
Certification

Work History

Deli Manager

Sobeys
05.2018 - Current
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
  • Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • OH&S Committee
  • Food Safety Certification
  • First Aid Trained



Assistant Deli Manager

Sobeys
09.2017 - 05.2018
  • Trained new team members in proper food handling techniques, equipment usage, and company policies.
  • Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Increased sales through effective merchandising and attractive product displays.
  • Established a positive atmosphere within the department by promoting open communication channels among team members at all times.

Deli Clerk

Sobeys
08.2002 - 09.2017
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.

Support Worker

Visions Employment
06.2002 - 08.2002
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
  • Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.

Customer Service

SUBWAY®Restaurants
02.2002 - 06.2002
  • Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
  • Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.

Customer Service

Manna Bakery & Deli
10.2001 - 02.2002
  • Provided outstanding customer service.
  • Operated register to provide great customer service.

Youth Care and Support Worker

Eastern Health
01.2001 - 04.2001
  • Increased youth participation in community-based programs by actively promoting events and highlighting benefits.
  • Provided crisis intervention services during critical incidents or emergencies involving program participants or their families.
  • Implemented creative therapeutic interventions to address emotional challenges faced by vulnerable young people effectively.

Community Support Worker

Emmanuel House
05.1999 - 10.2000
  • Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
  • Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.

Deli Clerk

Sobeys
10.1998 - 05.1999
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Cashier/Customer Service

Marie's Mini Mart
03.1996 - 10.1998
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Cashier/Department Manager

MetMart
09.1994 - 03.1996
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Education

Bachelor of Arts -

Memorial University
St. John's, NL

Criminology

Academy Canada
St. John's, NL
04.1998

High School Diploma -

Mount Pearl Senior High School
Mount Pearl, NL
06.1993

Certification

First Aid

OH&S

Food Safety

Timeline

Deli Manager

Sobeys
05.2018 - Current

Assistant Deli Manager

Sobeys
09.2017 - 05.2018

Deli Clerk

Sobeys
08.2002 - 09.2017

Support Worker

Visions Employment
06.2002 - 08.2002

Customer Service

SUBWAY®Restaurants
02.2002 - 06.2002

Customer Service

Manna Bakery & Deli
10.2001 - 02.2002

Youth Care and Support Worker

Eastern Health
01.2001 - 04.2001

Community Support Worker

Emmanuel House
05.1999 - 10.2000

Deli Clerk

Sobeys
10.1998 - 05.1999

Cashier/Customer Service

Marie's Mini Mart
03.1996 - 10.1998

Cashier/Department Manager

MetMart
09.1994 - 03.1996

Bachelor of Arts -

Memorial University

Criminology

Academy Canada

High School Diploma -

Mount Pearl Senior High School

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Michelle Ennis