Michelle Ennis
Mount Pearl
Overview
30
30
years of professional experience
1
1
Certification
Work History
Deli Manager
Sobeys
05.2018 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- OH&S Committee
- Food Safety Certification
- First Aid Trained
Assistant Deli Manager
Sobeys
09.2017 - 05.2018
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
- Established a positive atmosphere within the department by promoting open communication channels among team members at all times.
Deli Clerk
Sobeys
08.2002 - 09.2017
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
Support Worker
Visions Employment
06.2002 - 08.2002
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
Customer Service
SUBWAY®Restaurants
02.2002 - 06.2002
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
Customer Service
Manna Bakery & Deli
10.2001 - 02.2002
- Provided outstanding customer service.
- Operated register to provide great customer service.
Youth Care and Support Worker
Eastern Health
01.2001 - 04.2001
- Increased youth participation in community-based programs by actively promoting events and highlighting benefits.
- Provided crisis intervention services during critical incidents or emergencies involving program participants or their families.
- Implemented creative therapeutic interventions to address emotional challenges faced by vulnerable young people effectively.
Community Support Worker
Emmanuel House
05.1999 - 10.2000
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Deli Clerk
Sobeys
10.1998 - 05.1999
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Cashier/Customer Service
Marie's Mini Mart
03.1996 - 10.1998
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Cashier/Department Manager
MetMart
09.1994 - 03.1996
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor of Arts -
Memorial University
St. John's, NLCriminology
Academy Canada
St. John's, NL04.1998
High School Diploma -
Mount Pearl Senior High School
Mount Pearl, NL06.1993
Certification
First Aid
OH&S
Food Safety
Timeline
Deli Manager
Sobeys
05.2018 - Current
Assistant Deli Manager
Sobeys
09.2017 - 05.2018
Deli Clerk
Sobeys
08.2002 - 09.2017
Support Worker
Visions Employment
06.2002 - 08.2002
Customer Service
SUBWAY®Restaurants
02.2002 - 06.2002
Customer Service
Manna Bakery & Deli
10.2001 - 02.2002
Youth Care and Support Worker
Eastern Health
01.2001 - 04.2001
Community Support Worker
Emmanuel House
05.1999 - 10.2000
Deli Clerk
Sobeys
10.1998 - 05.1999
Cashier/Customer Service
Marie's Mini Mart
03.1996 - 10.1998
Cashier/Department Manager
MetMart
09.1994 - 03.1996
Bachelor of Arts -
Memorial University
Criminology
Academy Canada
High School Diploma -
Mount Pearl Senior High School