Michelle Augustin
Assendelft
Summary
To be part of a dynamic team of people striving to deliver a consistent, exceptional customer experience. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
18
18
years of professional experience
Work History
Office Admin / Supervisor
Ghirardelli Chocolate
06.2014 - 12.2019
Office Manager
Car On The Drive
05.2013 - 04.2014
- The focus of this management role was to manage the relationship between the business and our customers, ensuring they receive the highest quality service while being mindful of budgets and time constraints
- Responsibilities were equally divided between creating a great customer experience and managing the back-of-house operations
- This included direct oral and written communication with our clients
- Other activities included processing payroll, accounts payable and accounts receivable.
Front Desk Agent / Concierge
Meliá Orlando Suite Hotel
06.2012 - 04.2013
- This was my first jump into the business of serving customers
- Responsibilities included guest check in/out, ensuring guests had the comforts & amenities they expect from a top-tier resort
- Attention to detail & consistency in the delivery of customer service were essential in this environment
- Additionally I served as the hotel’s resident Disney “expert” at the concierge desk; helping to ensure that our guests had the kinds of magical Orlando experiences one would expect from a premium vacation product.
Kindergarten Teacher
Village Green Day School
08.2010 - 07.2011
First Baptist Church/ Misión Hispana
05.2009 - 07.2010
- Taught English as a Second Language for recent immigrants.
Manager
Legendaria Buenos Aires Colonial S.A.
01.2006 - 01.2009
- In charge of the accounts related to the suppliers and payroll of employees
- Responsible for back of house operations including accounts payable, accounts receivable, and payroll.
Committee Member & Box Office Representative
W&M University Center’s Activities Board
09.2001 - 12.2005
- Reviewed contract negotiations between comedians’ & musicians’ agents and the college
- Sold ticket orders over the phone & in person from the Phi Beta Kappa & U.C.A.B
- Box office
- Processed credit card, checking, cash transactions, & season subscriptions to William & Mary Theatre
- Theatre Main Stage Productions: Stage Manager, Treasurer, & Props Master Headed all the faculty production meetings & created budgets for the production
- In charge of rehearsals; called cues during show nights from the director’s booth.
Education
International Experience
Buenos Aires, Argentina01.2009
Bachelor of Business Administration - Marketing
The College of William & Mary
Williamsburg, VA12.2005
Skills
- Quick Books
- Microsoft Office (Word, Excel, Outlook, etc)
- Reporting tools
- Customer service and engagement systems
- Complex Problem-Solving
- Eprocessing
- Training and mentoring
- Goal-Oriented
Languages
English, Spanish
Native language
Dutch
Beginner
A1
Timeline
Office Admin / Supervisor
Ghirardelli Chocolate
06.2014 - 12.2019
Office Manager
Car On The Drive
05.2013 - 04.2014
Front Desk Agent / Concierge
Meliá Orlando Suite Hotel
06.2012 - 04.2013
Kindergarten Teacher
Village Green Day School
08.2010 - 07.2011
First Baptist Church/ Misión Hispana
05.2009 - 07.2010
Manager
Legendaria Buenos Aires Colonial S.A.
01.2006 - 01.2009
Committee Member & Box Office Representative
W&M University Center’s Activities Board
09.2001 - 12.2005
International Experience
Bachelor of Business Administration - Marketing
The College of William & Mary
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