Michel Ollivier
Zeist
Summary
With over two decades of experience in the travel and hospitality, I have gained expertise in travel and hotel operations, business development, sales, customer experience, and revenue performance. My passion lies in delivering exceptional experiences to guests while investing in team growth and development. I strongly believe in the importance of teamwork and excellence in creating a culture of hospitality. Moreover, sustainability is a core value for me, and I strive to incorporate sustainable practices into all aspects of operations. As a senior hospitality and business leader, I am hardworking, analytical, and self-motivated. Together, we can achieve success.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Global Senior Sales Manager
Expat Explore Travel
06.2023 - Current
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Drove profitability by reallocating resources and focusing on high-potential opportunities, resulting in a significant increase in overall company revenue.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.
Senior Consultant, Hotel & Hospitality Operations
Self Employed
03.2020 - 06.2023
- Develop and execute plans and strategies focused on efficient hotel operations
- Assisting, training and guiding teams daily operation (Hotel, F&B, Administration, Revenue generation, Customer Experience)
- Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
- Developed innovative strategies to address complex business challenges, resulting in increased profitability for clients.
Business and Brand Manager
Holland America Line
03.2019 - 02.2021
- Hotel operations
- Brand, Marketing and Commercial strategies development and implementation
- Revenue management (revenue outlets including casino, spa, speciality restaurants, bars, etc.)
- Guest experience management
- Team leadership and training
Marketing and Revenue Manager
Royal Caribbean International
02.2014 - 08.2018
- Utilized advanced analytics tools to identify trends and inform strategic decision-making processes related to hospitality offerings.
- Developed dynamic pricing models, capturing additional revenue opportunities from fluctuating markets.
- Prepared fair value analysis for multiple-element arrangements and volume purchase agreements.
- Increased revenue by implementing effective pricing strategies and monitoring market trends.
MICE Sales Director & Project Manager LATAM & Europe
Regina Maris
02.2006 - 01.2014
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
- Negotiated high-value contracts with key clients, ensuring mutually beneficial outcomes for all parties involved.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
Marketing and Sales Manager
Reforma Consulting Group
05.2002 - 02.2006
- Formulate and execute sales strategies to generate new business opportunities and maximise the existing account base
- Manage the launch of new products to market and monitor ongoing performance, customer interest and sales levels
- Account management and follow-up with VIP clients to deliver a high level of service and maintain customer satisfaction at its highest
- Lead the marketing team to generate new products and services across the company's range of printed media
- Reason for leaving: Received a better opportunity from Regina Maris
Sales Manager
Palace Group
09.1997 - 03.2002
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Education
Diploma - Public Relations
UCT
Cape Town01.2022
Diploma - Financial Markets
Yale
Online 12.2020
Minor - Community Management
USCC
01.2006
Major - Hospitality Business Development & Marketing
UAHH
01.2005
Bachelor's degree - International Business Administration and Foreign Commercial Relations
UIC
01.2004
Skills
Hotel Operations
Revenue management
Brand standards adherence
Staff Training and Development
Networking and relationship building
Sales and Marketing
Guest Relations Management
Vendor negotiation
Budget Administration
Strategic planning and analysis
Brand Management
Problem-solving abilities
Certification
- VSP Certification - Sanitisation, health and safety procedures, protocols, and regulations, United States Public Health Authority USPH, 08/01/15
- STCW Full certificate, 01/01/21
Languages
English
Proficient
C2
Spanish
Proficient
C2
Portuguese
Proficient
C2
French
Upper intermediate
B2
Computerliteracy
MacOS, Microsoft Windows, Oracle, Reservations systems, In-house build systems, Aspel, all programs, all programs, LinkedIn, Facebook, Twitter, Instagram, YouTube, TikTok, Pinterest, CSS, WordPress, SEO, Mail Chimp, Google Analytics, Asana, G-Suite environment, Slack, Asana, Lemax, Oracle, HubSpot, SendGrid, POS systems, Cost and pricing systems, CRM, E-commerce, HR management, Business Analysis, Fidelio, Aspel, AS400, in-house built, Figma, Photoshop, Acrobat, Microsoft Publisher, Canva
References
Please feel free to reach out for any questions you may have and for any of this private information to be shared for your perusal.
Timeline
Global Senior Sales Manager
Expat Explore Travel
06.2023 - Current
Senior Consultant, Hotel & Hospitality Operations
Self Employed
03.2020 - 06.2023
Business and Brand Manager
Holland America Line
03.2019 - 02.2021
Marketing and Revenue Manager
Royal Caribbean International
02.2014 - 08.2018
MICE Sales Director & Project Manager LATAM & Europe
Regina Maris
02.2006 - 01.2014
Marketing and Sales Manager
Reforma Consulting Group
05.2002 - 02.2006
Sales Manager
Palace Group
09.1997 - 03.2002
Diploma - Public Relations
UCT
Diploma - Financial Markets
Yale
Minor - Community Management
USCC
Major - Hospitality Business Development & Marketing
UAHH
Bachelor's degree - International Business Administration and Foreign Commercial Relations
UIC
- VSP Certification - Sanitisation, health and safety procedures, protocols, and regulations, United States Public Health Authority USPH, 08/01/15
- STCW Full certificate, 01/01/21
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