Michaël Wunnink

- Involvement in projects as well as 2d line Support.

Building, maintenance and development of Microsoft 365, Azure, Endpoint Manager, Citrix in a multi-customer environment, consisting of health care institutions such as hospitals, pharmacies, GGZ (mental health), Jeugdzorg (youth care) . Tasks include, but not limited to:

- 2d line Support for Citrix, M365, Azure and Intune related

incidents

- planning and performing Changes.

- documentation (in Topdesk, and officially towards internal colleagues and customers, as required)

• International law firm specialized in Intellectual Property / Patenting: networking, Azure migration, Citrix, documentation, multiple visits to international offices for various projects including moves and migrating from Cisco telephony to Skype for Business / Teams based Polycoms, typical law firm applications like Aderant (Time Writing) and iManage (document management system)
• Azure and Office 365 maintenance, after a migration from Citrix to Azure / Office 365
• Liaise with partners / office managers and external service providers / stakeholders
• Video Conferences setup (Logitech Tap), configure smartphone (Android and iPhone) for MFA and mail, automating workflows, such as enrollment of devices (Intune)
• Process tickets myself and manage ticket SLA's in Autotask, order hardware, client devices enrollment.

• System administrator for various customers, as well as internally: Citrix, Hyper-V, assist with IT aspect of office moves, user administration, prepare and manage client computers for end users, manage backups and restores TSM (Tivoli), improve IT environment.

• Second line support for hosting customers of Dutch ICT: Citrix, Remote Desktop, Networking (Cisco), 2d and 3d line support

• Short project administering Active Directory and general IT assistance as needed for that period.

• Managing server park containing (physical and virtual: Hyper- V) Windows 2003 and Windows 2008 servers; Proactive monitoring Manage back-ups and restores with Microsoft DPM 2010 User management in Active Directory; 3d Iine support for incidents, problems and changes
• Application virtualization (Symantec Altiris); Writing end user manuals as well as more technical documentation for IT colleagues roll out updates and applications for international offices across Europe, using Altiris
• Setting up (video) conferences (Tandberg, Avaya) IT introduction to new users Upgrade international offices from XP to W7 Support for typical law firm applications like Carpe Diem (Time Writing), DM5 (document management system)
• Charity: Good Citizenship initiative Hogan Lovells: teaching immigrants / refugees Dutch
• Projects: Virtualization P2V (Hyper-V), , DHCP migration, replacement of printer park, renumbering Client Matter naming conventions in document management system (with all its dependencies in Finance systems relying on this naming convention) Office Resilience project of centralized migrating to London data center, Mailbox migration to Enterprise Vault

• Managing internal infrastructure of Vancis itself as well as extern infrastructure of Vancis' clients Create and configure VM's P2Vmigraties (Physical 2 Virtual); manage routers and firewalls; Monitoring network using Nagios and Cacti; ThinClient (SunRay's) management Basic UNIX servers management (DNS / BIND, Apache web servers), particularly during 24x7 week shift once every 10 weeks IT Introduction new users; Back-up control and management using Tivoli Storage Management, restores Testing Thinstall applications for application virtualization; Design and functional setup ExpertDesk Seven for CMDB and ITIL (ticketing system); Keep Knowledge Base up-to-date Incident master, making sure SLA's are reached

• Monitor network using Nagios, Cacti, Ethereal, Network Monitor User management in Active Directory and Exchange 2003; Administration of BES-server (BlackBerry) Video Conferences (Avaya VOIP) / switches, VOIP hardware and software Create images for laptops and desktops using Altiris Create scan workflow mechanisms using SMB shares for PeopleSoft; Order software / hardware for various offices; Write Knowledge Base articles

• Adobe Helpdesk for Adobe Creative Suite products in Dutch, English , French and German

• Syncsort designs software ranging from backup solutions to mainframe applications
• Registration of incidents in ticket system and solve 1d line issues myself using Knowledge Bases
• Assign software licenses to customers First point of contact Organize the logistics and be the host of user training; from hotels to lunch
• Contract and license management
• Logistically prepare onsite visits by engineers Shipment of software (DVD's) to customers