Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Wilson

Townsville

Summary

Offers seven years of experience in customer service focused industries. A skilled problem solver with strong communication skills who is always ready to go above and beyond. A hard worker and fast learner who strives for perfection and will do everything possible to ensure customers are satisfied and work is completed promptly and effectively.

Overview

9
9
years of professional experience

Work History

Allrounder

Harold's Seafood
01.2024 - Current
  • Served Customers
  • Worked well both alone and as part of a team
  • Prepared food and drinks
  • Completed daily prep
  • Opened and closed the business

Customer Service Officer

Telstra
11.2021 - 04.2022
  • Provided customers with technical support for a wide variety of systems
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions, technical issues and complaints.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Completed data entry to record call notes, suggestions and questions.

Assistant Manager

The Fish Inn
05.2020 - 11.2021
  • Performed all front of house duties including: Bartending, making coffees, milkshakes and frappes, taking food and drink orders, running food and drinks out to customers and clearing and cleaning tables
  • Trained and directed staff in their daily duties
  • Accepted bookings in person and over the phone
  • Organized seating for reservations and functions
  • Oversaw supply restocking, area cleaning and product organization.
  • Received and assisted customers with complaints
  • Issued refunds, vouchers or free items when necessary
  • Counted cash takings for the day and closed the business each night
  • Oversaw functions such as weddings and business parties

Delivery Driver/ Allrounder

Dominos
12.2023 - Current


  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Served customers
  • Made, cut and packaged orders
  • Opened and closed the business

Kitchen Hand/ Waiter

The Fish Inn
01.2018 - 05.2020
  • Worked well independently and on a team to serve customers.
  • Interacted with customers in person, online, and over the phone.
  • Remained proactive and constantly took initiative to ensure everything ran smoothly.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Floor Staff/ Waiter

Masala Indian Cuisine
02.2020 - 05.2020
  • Served as a friendly, hardworking, and punctual employee.
  • Served as a positive and enthusiastic team player.

Distributer

Salmat
01.2016 - 02.2019
  • Collected, collated and distributed pamphlets throughout Annandale.
  • Worked well independently and upheld company rules and regulations.
  • Was punctual and available to take on extra work when needed

Education

High School Diploma -

Ignatius Park College - Townsville
Cranbrook, QLD
11.2017

Skills

  • Inventory and supply
  • Problem Solving
  • Teamwork
  • Working individually
  • Customer relations
  • Flexible & Adaptable
  • Conflict and Complaint Resolution
  • Multitasking and Prioritization

Timeline

Allrounder

Harold's Seafood
01.2024 - Current

Delivery Driver/ Allrounder

Dominos
12.2023 - Current

Customer Service Officer

Telstra
11.2021 - 04.2022

Assistant Manager

The Fish Inn
05.2020 - 11.2021

Floor Staff/ Waiter

Masala Indian Cuisine
02.2020 - 05.2020

Kitchen Hand/ Waiter

The Fish Inn
01.2018 - 05.2020

Distributer

Salmat
01.2016 - 02.2019

High School Diploma -

Ignatius Park College - Townsville

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Michael Wilson