Michael Kawulok
Amsterdam,NH
Summary
Dynamic operations leader with expertise in cross-functional team management, employee training, and conflict resolution. Committed to enhancing operational efficiency and driving team performance through effective coaching and streamlined processes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head of Operations
The Inclusive Edge
Amsterdam, NH
05.2025 - Current
- Managed daily operations to ensure efficiency across all departments.
- Oversaw budgeting and resource allocation for various projects.
- Streamlined processes to reduce waste and improve workflow efficiency.
- Identified potential risks associated with operations activities and developed mitigation strategies.
- Negotiated contracts with vendors and suppliers to secure competitive pricing.
- Delegated work to staff, setting priorities and goals.
Manager
Taboo Bar
Amsterdam
02.2024 - 04.2025
- Developed and implemented training programs for new team members.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Established processes to ensure efficient workflow throughout the organization.
Assistant Manager
Taboo
Amsterdam
04.2023 - 04.2024
- Assisted in creating marketing strategies to enhance customer engagement and sales.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Seafood Bar
Amsterdam, NH
08.2022 - 02.2023
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
Manager
El Gaucho
Leiden
10.2020 - 10.2021
- Supervised daily restaurant operations and staff performance standards.
- Developed and implemented training programs for new team members.
- Coordinated inventory management and supply ordering processes.
- Led a team of 15 employees, ensuring high productivity and excellent customer service.
Customer Service Representative
Booking.com
05.2019 - 09.2019
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with booking inquiries and travel arrangements.
- Handled feedback to enhance overall service quality and customer satisfaction.
F&B Supervisor
Wyers / Kimpton de Witt Amsterdam
Amsterdam
04.2017 - 04.2019
- Supervised daily operations of food and beverage service areas.
- Maintained accurate records of stock levels and regularly ordered supplies as needed.
- Organized special events, including menu selection and staffing requirements.
- Conducted regular performance reviews of F&B staff to identify areas of improvement.
- Created weekly schedules for F&B staff according to business needs.
Bar Supervisor
Beach Club O / Hotels van Oranje
Noordwijk
03.2016 - 03.2017
- Managed inventory levels to maintain stock availability for peak service times.
- Supervised bar staff to ensure efficient service and customer satisfaction.
- Collaborated with kitchen staff to create complementary food and beverage pairings.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Developed and implemented innovative strategies to increase customer satisfaction.
Waiter/Bartender
David's Burger
Leiden
08.2015 - 03.2016
Laboratory Cleaner
Sodexo Holland
06.2015 - 08.2015
Manager
Al Capone pub and SOHO club
Gliwice
01.2014 - 06.2015
Supervisor
Retro House restaurant
Jastrzębie Zdrój
05.2013 - 01.2014
Apprentice
Unity Line's ferries
01.2012 - 02.2012
Seasonal Worker
Okee Horeca Cleaning
Alphen a/d Rijn
07.2011 - 08.2011
Education
Technique of nutrition and catering services -
Technical No.2 at the School of Economics name of Oscar Lange
Wodzisław Śląski, Poland01.2013
Skills
- Cross-functional team management
- Operational efficiency
- Team leadership
- Employee training
- Conflict resolution
- Staff recruitment
- Problem solving
- Operations oversight
- Hiring and onboarding
- Purchasing and planning
- Employee scheduling
Certification
- SVH Certificate
- BHV Certificate
- Driving License B Category
Additional Address
Osdorperban 417/1, Amsterdam, North Holland
Personal Information
Date of Birth: 03/20/93
Languages
- Polish, Native
- English, Very Good
- Dutch, Good
Authorization
I hereby authorize you to process my personal data included in my job application for the needs of recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997., Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments
Additional Courses And Trainings
- 09/01/16, Basic Bartender Course, Bols Academy Amsterdam
- 09/01/13, Trainer Course, Katowice, Poland
- 04/01/13, 06/30/13, Mix by Flair - Bartender Course
- 02/01/13, Bartender Course I Level
- 01/17/13, International Competition for Young Professionals in Catering 'Gastro Junior Bidvest Cup', Bronze Medal
- 12/07/12, XV Olympiad on Food and Nutrition, VI Place
- 05/01/12, International Gastronomic Competition 'Moravian Junior Cock', Prerov, Czech Republic, IV Place
- 02/28/12, 03/01/12, International Competition for Young Professionals in Catering Industry 'Gastro Junior Brno NOWACO CUP', Silver Medal
- 01/01/11, 'The Young Wizard of Culinary Arts', Unilever Food Solution, Honorable Mention
- 10/01/05, 06/30/10, English Language Course, Centre of Foreign Languages, Pszów, Poland
Languages
English
Advanced (C1)
C1
Dutch
Upper Intermediate (B2)
B2
Polish
Proficient (C2)
C2
Timeline
Head of Operations
The Inclusive Edge
05.2025 - Current
Manager
Taboo Bar
02.2024 - 04.2025
Assistant Manager
Taboo
04.2023 - 04.2024
Assistant Manager
Seafood Bar
08.2022 - 02.2023
Manager
El Gaucho
10.2020 - 10.2021
Customer Service Representative
Booking.com
05.2019 - 09.2019
F&B Supervisor
Wyers / Kimpton de Witt Amsterdam
04.2017 - 04.2019
Bar Supervisor
Beach Club O / Hotels van Oranje
03.2016 - 03.2017
Waiter/Bartender
David's Burger
08.2015 - 03.2016
Laboratory Cleaner
Sodexo Holland
06.2015 - 08.2015
Manager
Al Capone pub and SOHO club
01.2014 - 06.2015
Supervisor
Retro House restaurant
05.2013 - 01.2014
Apprentice
Unity Line's ferries
01.2012 - 02.2012
Seasonal Worker
Okee Horeca Cleaning
07.2011 - 08.2011
Technique of nutrition and catering services -
Technical No.2 at the School of Economics name of Oscar Lange
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