Michael Haverty
Utrecht
Summary
During my time in college, I've had some really eye-opening experiences that have helped me grow into the person I am today. I'm confident that my dedication and people skills make me a great fit for any role. My previous work experience shows that I can work well with others and communicate effectively with colleagues. I completed my degree in Business and Arts Management at the Dún Laoghaire Institute of Art, Design, and Technology, where I earned a 2.1. It's a great college that taught me the value of hard work, something I'm ready to bring to any job.
Overview
8
8
years of professional experience
Work History
Baker
Keek
10.2024 - Current
- Responsible for the baking and creation of 100 sourdough breads per day, including creating the starter, and maintaining the proofing and baking process throughout the day.
- Created croissant and cinnamon rolls from scratch, including making the dough, laminating the butter, shaping and then baking.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Dagleider/Day Leader
Keek
03.2024 - 10.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Lead day to day operations within the store
- Leading coffee and Kitchen operations
Head Barista
Darras Coffee
05.2023 - 01.2024
- Leading floor service and opening + closing the store
- Leads tills, staff, and coffee
- Ensures targets are met, Coffee art is to standard and day runs smoothly
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
Assistant Manager
Ace & Tate
06.2022 - 03.2023
- Led a team of 20 staff, utilizing advanced leadership and organizational skills to boost team morale and productivity
- Implemented efficient stock management systems and scheduling processes, ensuring peak operational performance and minimizing staff downtime
- Developed and led multifunctional training sessions to enrich team knowledge on customer service excellence, using best practice frameworks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Head Barista/Social Media Manager
Plate and Palette Cafe
09.2020 - 03.2022
- Spearheaded new beverage development, enhancing menu offerings and increasing sales by 20%.
- Training staff in Coffee and Barista skills
- Leading the floor and customer communications
Team Leader
Urban Outfitters
11.2017 - 11.2021
- Gained experience in merchandising and fashion
- Directed a team of 40 members
- Lead floor service and training
- Directed floor service operations and implemented comprehensive training programs for 25 team members, enhancing service efficiency by 15% and significantly improving customer satisfaction ratings.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Bachelor's Degree - Business and Arts Management
Dún Laoghaire Institute of Art, Design And Technology
Dublin01.2017
Leaving Certificate -
The Institute of Education
Dublin01.2013
Junior Certificate -
Castleknock College
Dublin01.2011
Skills
- Latte art creation
- Specialty coffee crafting
- Team management
- Team leadership
- Retail management
- Sales expertise
- Visual merchandising
- Professional networking
- Public Speaking
- Event Planning
- Communication
- Leadership
- Digital Marketing
- Music
- Financial Management
- Cultural Event Management
Languages
English
Bilingual or Proficient (C2)
Dutch
Elementary (A2)
Irish
Advanced (C1)
French
Elementary (A2)
Timeline
Baker
Keek
10.2024 - Current
Dagleider/Day Leader
Keek
03.2024 - 10.2024
Head Barista
Darras Coffee
05.2023 - 01.2024
Assistant Manager
Ace & Tate
06.2022 - 03.2023
Head Barista/Social Media Manager
Plate and Palette Cafe
09.2020 - 03.2022
Team Leader
Urban Outfitters
11.2017 - 11.2021
Bachelor's Degree - Business and Arts Management
Dún Laoghaire Institute of Art, Design And Technology
Leaving Certificate -
The Institute of Education
Junior Certificate -
Castleknock College
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