Michael Dugggan
St. John's
Summary
Skilled in customer service and critical thinking, I excelled at the Canadian Revenue Agency by mastering software systems to enhance efficiency and resolve issues, boosting client satisfaction. At Sesame Street English, I significantly improved students' English proficiency through innovative teaching methods, showcasing my problem-solving skills and ability to deliver results.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Canadian Revenue Agency
01.2024 - 07.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Esl Teacher
Sesame Street English
05.2017 - 12.2023
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Education
Bachelor of Arts - English Literature
Memorial University
St. John's, NLSkills
- Customer service
- Critical thinking
- Data entry
- Call center experience
- Problem-solving skills
- Complaint resolution
Languages
Chinese (Mandarin)
Limited Working
Interests
- Web Development and Design
- Video Game Design
- Developing software, websites, and apps in various programming languages
Timeline
Call Center Representative
Canadian Revenue Agency
01.2024 - 07.2024
Esl Teacher
Sesame Street English
05.2017 - 12.2023
Bachelor of Arts - English Literature
Memorial University
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