Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Michael Clark

Thatcham

Summary

Innovative individual offering diverse skills from the whole software development lifecycle, from design, development, testing, delivery and support. Adept at thinking critically and applying logical solutions.

Overview

13
13
years of professional experience

Work History

Software Support Engineer

Workday
08.2018 - Current
  • Addressing complex customer escalations involving large-scale issues as level 3 engineer
  • Proficient in debugging and crafting custom SQL scripts to resolve technical challenges
  • Troubleshooting our Kubernetes environment using Grafana
  • Utilising JIRA for efficient defect tracking and resolution, ensuring a streamlined workflow
  • Enhancing customer self-help resources by curating and updating our knowledge base for optimal usability
  • Investigating and resolving Windows installation issues for a specific product, ensuring a smooth user experience
  • Conducting instance copies for customers, facilitating thorough troubleshooting and issue resolution
  • Using Salesforce to track work and keep customers updated on progress

Web Developer

University of Portsmouth
08.2016 - 08.2017
  • Completed an industrial placement year as a full-stack developer, engaging in diverse projects including an interactive map, rota system, and custom dashboard
  • Applied a range of front-end and back-end technologies, with a focus on HTML, CSS, PHP, and MySQL
  • Initiated requests for new APIs from technical departments, enhancing interoperability and functionality
  • Explored emerging technologies to evaluate their potential integration into our development stack
  • Conducted user feedback sessions to gather valuable insights for continuous product improvement
  • Designed relational database tables tailored to specific project requirements, ensuring efficient data management

IT Help Advisor

University Of Portsmouth
09.2017 - 06.2018
  • Part-time role working on L1/L2 support to fellow students in my final year
  • Provided desktop support and all manner of basic troubleshooting
  • Aided with the Papercut printer software
  • Reimaging PCs and laptops
  • Maintained equipment and provided usage reports
  • Ensured the reliability of our digital signage

Customer Service Representative

Milano Pizza
09.2011 - 09.2014
  • Held a part-time position during studies, managing front-of-house responsibilities on weekends
  • Acted as the primary point of contact for customers, greeting and efficiently taking orders
  • Handled phone inquiries, effectively communicating customer orders to the kitchen team
  • Assessed and verified invoices during stock deliveries to ensure accuracy and quality control
  • Conducted end-of-night cash reconciliations for delivery drivers, ensuring financial accuracy
  • Undertook general duties, including cleaning and restocking, contributing to the overall operational efficiency

Education

GCSEs -

Sandhurst School

Bachelor of Science 2:1 - Computer Science - Web Technologies

University of Portsmouth
2018

A-Levels -

Sandhurst School
2014

Skills

  • HTML/CSS
  • Javascript
  • SQL Databases
  • Flutter
  • React
  • APIs
  • JIRA
  • Salesforce

Additional Information

Github: https://github.com/Mclark9423/

Portfolio Website: mclarkdeveloper.co.uk

Timeline

Software Support Engineer

Workday
08.2018 - Current

IT Help Advisor

University Of Portsmouth
09.2017 - 06.2018

Web Developer

University of Portsmouth
08.2016 - 08.2017

Customer Service Representative

Milano Pizza
09.2011 - 09.2014

GCSEs -

Sandhurst School

Bachelor of Science 2:1 - Computer Science - Web Technologies

University of Portsmouth

A-Levels -

Sandhurst School

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Michael Clark