Michał Piotrowski
Biddinghuizen
Summary
Dedicated professional with expertise in employee relations and performance management. Demonstrates strong skills in time punctuality, employee discipline, and dispute resolution. Proven ability to train, coach, and motivate employees to enhance performance and achieve organisational goals. Committed to fostering a positive work environment through effective motivation techniques and performance evaluation strategies.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Cashier
TRES
Pruszcz Gdański, Poland
2017.06 - 2017.11
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Communicated product information to customers, driving informed purchases.
Warehouse worker
LPP
Pruscz Gdański, Poland
2017.11 - 2018.03
- Working with the scaner
- Completing orders and transporting finished orders from point A to point B
Customer service
Brico Marche
Pruszcz Gdański, Poland
2018.04 - 2018.06
- Provided support for superior customer service experience.
- Improved store reputation by providing excellent customer service.
Restaurant worker
Twinstar Arkadiusz Jakubowski / McDoanld's
Gdańsk, Poland
2018.06 - 2019.04
- Assisted in kitchen operations for smooth functioning of restaurant services.
- Provided excellent customer service to enhance guest experience.
- Demonstrated knowledge of menu items, helping customers make informed choices.
Cashier
ART Team (Delikatesy Centrum)
Pruszcz Gdański, Poland
2019.04 - 2019.08
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Communicated product information to customers, driving informed purchases.
Construction worker
Euro Trend
Gdańsk, Poland
2019.08 - 2020.01
- Followed specific instructions from supervisors, achieving accurate project execution.
- Collaborated with team members for improved productivity.
- Interior finishing, montage of plasterboard, wall filling, grinding, painting
Restaurant manager
Twinstar Arkadiusz Jakubowski / McDonald's
Gdańsk, Poland
2020.01 - 2022.10
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Conducted regular meetings with staff; communicated updates and received feedback.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Monitored stock levels regularly; minimised waste and over-ordering incidents.
- Streamlined staff rotas to optimise efficiency.
- Managed daily operations for smooth restaurant functioning.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Ensured compliance to health and safety regulations for safe dining environment.
- Trained new team members, enhanced service quality.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Analysed operations to improve restaurant efficiency and service levels.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Monitored restaurant performance to identify and implement improvement initiatives.
Laminator - Grinder
Sunreef Venture / Sunreef Yachts
Gdańsk, Poland
2022.10 - 2024.01
- Followed detailed instructions for assembly processes, ensuing high-quality outputs consistently.
- Precision grinding of luxury yacht components.
- Followed established safety protocols at all times reducing workplace accidents significantly.
Warehouse Employee
GXO
Ochoaweg 16, 8218 PK Lelystad, Netherlands
2024.01 - Current
- Assigning boxes to pallets, moving pallets, loading trucks.
Training other employees.
Maintaining cleanliness in the warehouse.
Education
Vocational education - Cook
ZSR CKP
Rusocin, Poland 2014.09 - 2017.06
Skills
- Time punctuality
- Employee discipline
- Employee Relations
- Employee dispute resolution
- Training and coaching employees
- Employee motivation
- Employee performance management
- Employee motivation techniques
- Employee performance evaluation
Languages
Polish
Native
English
Intermediate
Ukrainian
Beginner
Affiliations
- Mixed martial art
- Music
- Sport (Generaly)
- Self-development
References
References available upon request.
Timeline
Warehouse Employee
GXO
2024.01 - Current
Laminator - Grinder
Sunreef Venture / Sunreef Yachts
2022.10 - 2024.01
Restaurant manager
Twinstar Arkadiusz Jakubowski / McDonald's
2020.01 - 2022.10
Construction worker
Euro Trend
2019.08 - 2020.01
Cashier
ART Team (Delikatesy Centrum)
2019.04 - 2019.08
Restaurant worker
Twinstar Arkadiusz Jakubowski / McDoanld's
2018.06 - 2019.04
Customer service
Brico Marche
2018.04 - 2018.06
Warehouse worker
LPP
2017.11 - 2018.03
Cashier
TRES
2017.06 - 2017.11
Vocational education - Cook
ZSR CKP
2014.09 - 2017.06