Mette Hoekstra

• Managing of customer relations
• Project management
• Conducting customer analyses
• Providing excellent support
• Transferring knowledge to customers
• Introducing new features to customers
• Ensuring customer satisfaction and delight with Tamigo products

• Setting up and managing of the IT Support department within Trunkrs.
• Creating and implementing of new workflows between different departments.
• Improving on already existing workflows.
• Handling of incoming technical issues, internal and external. Either by solving them myself or assessing and escalating to the right department/development team.
• Integration calls for setting up new customers of Trunkrs.
• Created a Helpcenter dedicated to informing the customers of Trunkrs on technical issues they might run into.

• Senior 'Oracle' shifts (supervising the support team's deeply technical internal issues which need solving in order to offer support to customers)
• Technical Account Manager for larger scale customer(s)
• Overviewer for a specific API team within the normal support team
• Supervising colleagues in their daily tasks.
• Progress assessment for Junior and Medior colleagues.
• Participation in departmental and company-wide OKR projects.
• Part of Quality Assurance Team, which entails supervising and grading the internal standard of Channable's support.

Responsibilities Trainer:

• Spend appointed days during the first two weeks with the new trainees, teaching them about Channable through presentations and guiding them through assignments.
• Update and improve training material in collaboration with the team
• Meet with our Knowledge Specialist to determine how the onboarding should develop.