Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
MERCY MUKUNGURUTSE

MERCY MUKUNGURUTSE

Lublin

Summary

Dynamic and dedicated waitress with proven expertise at Plaza Resort Hotel, excelling in customer service and strong multitasking. Recognized for maintaining high service standards under pressure and collaborating effectively with team members. Skilled in cash handling and decision-making, ensuring a positive dining experience while addressing customer needs and dietary restrictions.


Overview

13
13
years of professional experience

Work History

Waitress

Plaza Resort Hotel
05.2024 - 11.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Waitress

Santa Fe Restaurant & Bar
11.2016 - 05.2018
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Answered customers' questions, recommended items, and recorded order information.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Waitress

Protea Hotel
05.2012 - 08.2015
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

Bachelors Degree in Nursing - Nursing

WSEI
Poland
07-2026

Bachelor of Accounting - Accounting And Finance

University of Monash
South Africa
08-2012

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Cash handling
  • Decision-making

Languages

English
Bilingual or Proficient (C2)

Timeline

Waitress

Plaza Resort Hotel
05.2024 - 11.2024

Waitress

Santa Fe Restaurant & Bar
11.2016 - 05.2018

Waitress

Protea Hotel
05.2012 - 08.2015

Bachelors Degree in Nursing - Nursing

WSEI

Bachelor of Accounting - Accounting And Finance

University of Monash

Similar Profiles

CREATE PROFILE
MERCY MUKUNGURUTSE