Summary

Work History

Education

Skills

Languages

Timeline

Core Competencies

Availability

Exploring open-source software • Mobile/PC troubleshooting

Open To Work

Mensah Ishmael Epaha

Industrial Automation and IT Engineer

Deventer,Overijssel

Summary

Motivated Computer Engineering graduate and Software Development student with strong technical and problem-solving skills. Experienced in troubleshooting, hardware/software setup, and providing user support. Eager to apply knowledge of Apple devices, network basics, and IT support operations to contribute to SIG’s IT Support team while learning Mobile Device Management and enterprise IT practices.

Work History

Student Intern

Student Projects (Computer Engineering & Software Development)

Sunyani GHANA

01.2023 - 04.2023

Designed and configured small-scale networks as part of coursework.
Built software applications (Python, C++) demonstrating problem-solving skills.
Configured Linux environments and worked with version control (Git).
Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
Reported back to instructor to receive day-to-day tasks and responsibilities.

IT Support Engineer

National Service – IT & Support Assistant

Ghana

01.2025 - 07.2025

Provided hands-on IT support including software installation, hardware setup, and troubleshooting.
Assisted with user account creation, access rights, and application use.
Monitored system performance and supported basic networking issues.
Helped colleagues adapt to IT systems with patience and clear explanations.
[Institution/Company Name]
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.

Warehouse Assistant

Ghana Supply Solutions Ltd

Accra

01.2024 - 12.2024

Loaded and unloaded delivery trucks promptly for further distribution.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Assisted with stock takes and cycle counts to promote accurate inventory processes.

Automation Engineer

Adamus Resources

Nzema GHANA

06.2024 - 09.2024

Maintained, debugged and optimized automation programs.
Served as the primary point of contact for all inquiries related to automation equipment performance, troubleshooting issues as they arose and implementing corrective actions when necessary.
Discussed requirements and processes with project managers and developers.
Updated and maintained project documentation for detailed recordkeeping.