Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Melissa Sandoval Tovar

Melissa Sandoval Tovar

Bogotá

Summary

Multilingual professional with international experience in the Netherlands and Colombia, specializing in administrative coordination, quality management, and process oversight in regulated industries. Skilled at handling documentation, liaising with stakeholders, and ensuring compliance with GMP and SOP standards. Adept at managing workflows, supporting cross-functional teams, and driving process improvements in multicultural environments. Proficient in administrative and project management tools such as Agile methodologies, Microsoft Office Suite, and Google Workspace.

Overview

6
6
years of professional experience

Work History

Brand Experience & Customer Service Auditor

Freelance
08.2024 - Current
  • Conduct remote and on-site service evaluations and brand audits for international companies operating in the Netherlands.
  • Assess staff performance, customer service delivery, and compliance with brand standards across different locations.
  • Compile comprehensive evaluation reports with qualitative and quantitative findings, highlighting strengths and improvement opportunities.
  • Deliver actionable recommendations to enhance customer experience and maintain brand consistency.
  • Online & On-site

Senior Lab Technician QC EM/UM

Prothya
05.2022 - 06.2024
  • Coordinated environmental monitoring schedules and quality inspections in cleanroom areas A–D.
  • Managed administrative workflows for sample handling, including documentation, result tracking, and reporting across multiple QC departments.
  • Acted as the point of contact for external laboratories in Europe, ensuring timely delivery and proper record-keeping.
  • Oversaw compliance documentation and equipment calibration records for audits and inspections.
  • Used Trello to track tasks, monitor project status, and coordinate with other departments.

Clean Room Operator

Vicentra
03.2021 - 04.2022
  • Maintained administrative control of production documentation, including lot records, in-process checks, and quality reports.
  • Coordinated between production teams and supervisors to ensure timelines and quality standards were met.
  • Managed operational data entry and reporting systems to support decision-making.
  • Implemented Confluence for documentation sharing and team communication.

Clean Room Technician GMP

Proxy Eurofins
04.2019 - 04.2020
  • Developed and maintained client-specific documentation including SOPs, batch records, and production protocols.
  • Served as liaison between clients and internal production teams for project planning and execution.
  • Prepared documentation for GMP compliance audits and client reviews.
  • Used Google Sheets for client reporting and project tracking.

Education

No Degree - International Business Administration

Institucion Universitaria Politecnico Grancolombiano.
Bogota, Colombia

Skills

  • Administrative and documentation management in regulated environments
  • International project coordination and stakeholder communication
  • Highly organized and detail-oriented
  • Strong interpersonal and cross-cultural communication skills
  • Proactive problem-solver with results-driven mindset

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)

Timeline

Brand Experience & Customer Service Auditor

Freelance
08.2024 - Current

Senior Lab Technician QC EM/UM

Prothya
05.2022 - 06.2024

Clean Room Operator

Vicentra
03.2021 - 04.2022

Clean Room Technician GMP

Proxy Eurofins
04.2019 - 04.2020

No Degree - International Business Administration

Institucion Universitaria Politecnico Grancolombiano.
Melissa Sandoval Tovar