Melinda Alverina
Nijkerkerveen,GE
Summary
Driven Hospitality enthusiast with a talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping customers plan special events. Achieved many KPI's of the week in my past job history. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Experienced with working under pressure in a fast paced fine dining restaurant.
Overview
5
5
years of professional experience
Work History
Human Resources Assistant
PT ABADI PLASTIK
07.2021 - 08.2023
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Food and Beverage Attendant
Lobster Cave, Beaumaris
01.2021 - 06.2021
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Upselling menu's and achieved many KPI's of the week.
Food and Beverage Server
Doubletree By Hilton
09.2019 - 12.2019
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Remained focused, calm and professional during peak rush hours.
- Adhered to health and safety standards while handling food and beverages.
- Greeted guests warmly to foster welcoming environment.
Bakery Assistant
Movenpick Resort And Spa
05.2018 - 01.2019
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Education
Master of International Hotel Management - Hotel Management
BlueMountains Hotel School
Melbourne, Australia09.2021
Bachelor of Hospitality Management - Hotel Management
Universitas Pelita Harapan
Karawaci, Jakarta06.2019
Skills
- Time management
- Verbal and written communication
- Up-selling abilities
- Critical thinking
- Work under pressure
- Generating reports
- Problem solving
- Multi-tasking abilities
- Front desk operation
- Relationship building
- Team working
Languages
Indonesian
Native language
English
Proficient
C2
Chinese (Mandarin)
Elementary
A2
Japanese
Elementary
A2
Malay
Upper intermediate
B2
Dutch
Elementary
A2
Timeline
Human Resources Assistant
PT ABADI PLASTIK
07.2021 - 08.2023
Food and Beverage Attendant
Lobster Cave, Beaumaris
01.2021 - 06.2021
Food and Beverage Server
Doubletree By Hilton
09.2019 - 12.2019
Bakery Assistant
Movenpick Resort And Spa
05.2018 - 01.2019
Master of International Hotel Management - Hotel Management
BlueMountains Hotel School
Bachelor of Hospitality Management - Hotel Management
Universitas Pelita Harapan
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