MEGHA KULKARNI
Dordrecht,ZH
Summary
Certified ServiceNow Implementation Developer with over 6 years of hands-on experience in IT Service Management (ITSM) and Human Resources Service Delivery (HRSD). Proven expertise in platform customization, application development, and delivering cross-functional solutions that drive operational efficiency. Skilled in root cause analysis and proactive issue resolution, resulting in enhanced system stability and performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
WHITEBRICK
02.2022 - Current
- Engineered ServiceNow solutions across ITSM and HRSD modules, improving ticket resolution time by 28%.
- Engineered ServiceNow solutions across ITSM and HRSD modules, improving ticket resolution time by 28%.
- Deputed at ING Bank (Amsterdam HQ) since June 2022, working directly with the ING team and recognized as Best Performer for outstanding contributions.
- Led a project for ING Belgium, successfully transitioning critical business forms ahead of schedule, earning leadership recognition.
- Developed a custom ServiceNow application for CSU, enhancing operational efficiency.
- Selected for Whitebrick's delegation to attend ServiceNow Knowledge conferences in Las Vegas (2023, 2024, 2025).
- Automated workflows and business rules, reducing manual effort by 35%.
- Implemented CMDB integrations, improving asset visibility and configuration accuracy by 40%.
- Resolved P1 and P2 incidents within SLA timelines, ensuring minimal business disruption.
- Authored technical documentation and user guides for platform enhancements.
- Resolved JavaScript and Glide API issues, ensuring optimal system performance.
Electronics Support Engineer
FOCUS-ON-VUE
02.2021 - 05.2021
- Conducted a feasibility study comparing embedded hardware platforms, developed relational product development costs through alternative COTS board recommendations.
- Evaluated Raspberry Pi Compute Module 4 (CM4+) suitability for industrial automation applications.
- Documented comparative study reports on ARM-based embedded boards such as BeagleBone.
- Proposed USB-based patch update mechanism, minimizing remote update dependency for field-deployed devices.
- Explored open-source driver compatibility for sensor modules to minimize proprietary dependencies.
- Created pros-and-cons matrices for Yocto and standard distributions, streamlining platform selection.
Systems Engineer – ServiceNow
INFOSYS
10.2014 - 03.2017
- Diagnosed end-user issues through root cause analysis, resolving 90% of service tickets within SLA limits.
- Administered ServiceNow platform components including security roles, ACLs, and user access provisioning.
- Optimized ServiceNow performance tuning efforts, reducing average page load times by 36%, improving user engagement and portal usage rates.
- Implemented incident triage protocols, reducing average resolution time by 30%.
- Collaborated with global support teams to manage high-severity incidents and problem tickets.
- Facilitated hardware/software upgrade recommendations that improved system uptime by 17%.
Education
Master's in Engineering - Micro-Electronics and Control Systems
VTU
07.2014
Bachelor's in Engineering - Electronics and Communication Engineering
VTU
06.2012
Skills
- ServiceNow Flow Designer
- Process Design and Development
- Testing and Deployment
- Platform Maintenance and Optimization
- Application and Business Management
Certification
- ServiceNow Implementation Specialist Certification | ServiceNow
- Certified ServiceNow Administrator (Xanadu Delta Certified ServiceNow Admin)
- Micro-certifications in various ServiceNow features and products
Timeline
ServiceNow Developer
WHITEBRICK
02.2022 - Current
Electronics Support Engineer
FOCUS-ON-VUE
02.2021 - 05.2021
Systems Engineer – ServiceNow
INFOSYS
10.2014 - 03.2017
Bachelor's in Engineering - Electronics and Communication Engineering
VTU
Master's in Engineering - Micro-Electronics and Control Systems
VTU
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