Megan Trap
Amsterdam
Summary
Recent graduate with foundational knowledge in media studies. Demonstrates strong teamwork, problem-solving, and organization skills. Prepared to start career and make meaningful contributions with commitment, creativity, and drive.
Overview
4
4
years of professional experience
Work History
Retail Sales Advisor
Rituals
11.2024 - 08.2025
- Collaborated with team members to achieve sales targets and optimize store performance.
- Assisted in inventory management, ensuring product availability and accurate stock levels.
- Maintained cleanliness and organization of sales floor, enhancing shopping experience for customers.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Engaged in visual merchandising efforts to create appealing product displays that attract customers.
- Demonstrated product knowledge to educate customers on features and benefits of merchandise.
- Ensured high levels of customer satisfaction through excellent service, product knowledge, and problem-solving skills.
Tour lead
The Heineken Experience
03.2023 - 09.2024
- Managed and coordinated different parts of the tour, ensuring a smooth flow of visitors while maintaining a welcoming atmosphere.
- Demonstrated a strong knowledge of history, and cultural significance to enhance the tour experience.
- Lead and supervised a dynamic team, providing clear direction and guidance to achieve goals.
- Conducted private group tours, providing detailed insights into exclusive exhibits and artifacts.
- Identified and resolved conflicts within the day, fostering a positive and supportive work environment.
- Demonstrated a proactive approach to problem-solving, resolving challenges and unexpected issues swiftly to ensure a smooth and enjoyable experience for all participants.
Brand Ambassador
The Heineken Experience
02.2022 - 02.2023
- Actively interacted with museum guests, providing detailed information about the history, brewing process, and unique qualities of Heineken.
- Executed creative and captivating tours, showcasing the brand's heritage and key milestones, while tailoring the experience to diverse audience preferences.
- Demonstrated a genuine passion for the brand, embodying its values and contributing to the creation of a welcoming and enjoyable atmosphere for all visitors.
- Upheld a professional and approachable demeanor, contributing to a positive visitor experience.
- Responded to visitor inquiries, providing additional information and fostering an educational environment.
Server & Bartender
Café Berkhout
04.2021 - 02.2022
- Provided exceptional customer service by greeting guests, taking orders, and ensuring a positive dining experience.
- Stayed knowledgeable about menu items, specials, and ingredients to answer customer inquiries and make recommendations.
- Monitored customer needs, anticipating and addressing potential issues to ensure satisfaction.
- Upsold items and promoted specials to enhance sales and contribute to revenue goals.
- Collaborated with colleagues, front of house and back, to create a cohesive and efficient team dynamic during busy periods.
Education
Bachelor of Science - Anthropology
University of Arizona
Tucson, Arizona05-2018
Master of Arts - Media Studies
University of Amsterdam
Amsterdam, The Netherlands11-2026
Skills
- Customer Service
- Communication Skills
- Creativity
- Leadership
- Teamwork
- Fast Learner
- Problem Solving
- Ability to Multitask
- Brand awareness
- Building rapport
- Friendly and outgoing
- Customer assistance
- Organizational skills
Languages
English
Beginner Dutch
Timeline
Retail Sales Advisor
Rituals
11.2024 - 08.2025
Tour lead
The Heineken Experience
03.2023 - 09.2024
Brand Ambassador
The Heineken Experience
02.2022 - 02.2023
Server & Bartender
Café Berkhout
04.2021 - 02.2022
Bachelor of Science - Anthropology
University of Arizona
Master of Arts - Media Studies
University of Amsterdam