Megan Kilroy
St. John's
Summary
As a dynamic professional with a proven track record at Deloitte, I excel in executive support and collaborative teamwork. My innovative solutions and enthusiastic demeanor have significantly enhanced organizational performance. Skilled in data entry and fostering professional relationships, I am looking to expand my knowledge base while continuing to be an asset to the firm. Having effectively onboarded new team members, while driving team efficiency and satisfaction across my current and previous employment endeavors, I believe I would be a qualified "Specialist in Strategic Programs and Forums, Executive Accelerators". Drawing back on my experience in leading high-performing teams, driving strategic initiatives, successfully managing large-scale events, implementing innovative solutions, and improving operational efficiency. I believe my current skills would be easily transferred while expanding my horizons with desired growth and opportunity.
Overview
9
9
years of professional experience
Work History
Executive Services Coordinator
Deloitte
03.2022 - Current
- Provides executive support to Partners/Directors out of the Toronto office.
- Provides daily support with a plethora of tasks for leaders including: Calendar Management, Magnet Bookings/ Catering for internal/external meetings, Local/International Travel, Receipt Reconciliation, Offsite Events both large and small, Team Subscriptions and many other administrative related tasks.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Extremely versed in many of Deloitte's common forums/ tools including: Magnet, Concur, CRM, Swift, MyDeloitte, iRPM, Source, MySupport, Excel, Office and many others.
- Great professional relationships with all leaders whom I provide direct support as well as backup support.
- Cultivated beneficial professional relationships with anyone who could help me provide better support to my leaders and extended leadership team. All one team working for the same cause.
- Heavily involved with helping to onboard new team members, providing them with hands on training and support as they navigate their new role.
Service Manager
The Rec Room
02.2019 - 03.2022
- Resolved guest concerns in professional and timely manner.
- Met with guests to discuss service needs and provide current offerings, promotions, services, and available solutions if they wanted more personal packages derived.
- Resolved escalated guest concerns professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained, scheduled, and supervised team of service staff members to meet business goals.
- Versed in all areas of the business including, Entertainment, Restaurant, Kitchen, Administrative, Events Planning, coordination, and execution
- Part of the team of the most open venue throughout COVID lockdowns in the country, this resulted in continuously changing policies with an emphasis on providing a safe and fun environment for staff and business guests.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong guest relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Coordinated cross-departmental efforts to address complex guest issues, facilitating better communication and collaboration between teams.
Supervisor/ Server/ Bartender
The Yellowbelly Brewery
09.2015 - 02.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Education
No Degree - English Language
Memorial University of Newfoundland
Skills
- Collaborative Teamwork Skills
- Effective Multitasking
- Enthusiastic Demeanor
- Skill Enhancement Coaching
- Dedicated Work Ethic
- Customer Support Expertise
- Analytical Problem Solving
- Employee motivation
- Executive support
- Data entry
- Reliable and responsible
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Executive Services Coordinator
Deloitte
03.2022 - Current
Service Manager
The Rec Room
02.2019 - 03.2022
Supervisor/ Server/ Bartender
The Yellowbelly Brewery
09.2015 - 02.2019
No Degree - English Language
Memorial University of Newfoundland
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